Niti Modi
Gaines,MI
Summary
Driven Hospitality Specialist with talent for maintaining customer satisfaction while assisting with reservations and special requests. Successful in helping guests while fulfilling needs through exceptional industry knowledge and catered recommendations for events. Flexible with upbeat demeanor and commitment to client satisfaction.
Overview
1
1
year of professional experience
Work History
Gator's Hospitality
Revel XP LLC
11.2022 - Current
- Worked with and supervised staff to provide highest level of customer service.
- Tracked guest satisfaction to recognize trends and create action plans for improving guest services.
- Prepared and presented detailed reports on customer satisfaction and hospitality services to aid in decision making.
- Followed client specifications to enhance satisfaction.
Education
Bachelor of Science - Behavioral Psychology
University of Florida
Gainesville, FL05.2025
High School Diploma -
Hillsborough High School
Tampa, FL05.2021
Skills
- Hospitality and Accommodation
- Maintenance Team Collaboration
- Customer Retention Strategies
- Conflict Mediation
- Guest Satisfaction
- Emergency Procedures
- Policy and Procedure Adherence
- Calm and Professional Under Pressure
- Interpretation and Translation Services
- Multitasking
- Incident Reporting
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Guest Relations
Languages
English
Native or Bilingual
Gujarati
Native or Bilingual
Spanish
Limited Working
Timeline
Gator's Hospitality
Revel XP LLC
11.2022 - Current
Bachelor of Science - Behavioral Psychology
University of Florida
High School Diploma -
Hillsborough High School
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