Niticha Glover-Cooper
Lumberton,NC
Summary
Enthusiastic administrative support professional offering versatile office coordination skills, while directing and leading the work of others. Strong organizational skills with the ability to multi-task while meeting deadlines without compromising the quality of work. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level FEMA RESERVIST position. Ready to help team achieve company goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Comestologist
Self Employed Services
05.2008 - Current
- Providing outstanding Customer service
- Displayed active listening skills
- Team player
- Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
Correctional Officer
NCDAC LUMBERTON CORRECTIONAL INSTITUTION
11.2019 - 01.2020
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
CORRECTIONAL OFFICER
NCDAC
06.2017 - 09.2018
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Administrative Assistant
Adecco
02.2006 - 01.2007
- Medical records, Inbound and Outbound calls, Assisted with technical support with computers and domains.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Manager on Duty
Classic Tobacco Outlet
01.2000 - 03.2003
- Hired and trained Employees -Maintained and balanced cash flow Reported to manager and owner issues, reduced and controlled company expenses, Customer Service
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Negotiated contracts with vendors and suppliers, securing favorable terms to reduce overall operating costs.
- Trained employees in essential job functions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
FRONT DESK CNSULTANT
Hampton Inn
03.2001 - 01.2003
- Greeted guest checked in and out, scheduled calls, faxes, delivered mail
- Maintained accurate records of guest bookings, payments, and special requests for seamless communication between departments.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Provided personalized recommendations on local attractions, dining options, and transportation services to enhance guest experiences.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled high-volume phone lines with professionalism, promptly directing calls and messages to appropriate personnel or departments.
Soldier
US Army
03.1996 - 04.1996
- Improved team cohesion by conducting regular training exercises and fostering a supportive environment.
- Established effective communication channels to relay vital information between units during operations.
- Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Secured and protected military property, assets, and personnel.
- Upheld ARMY dress and appearance regulations for professional appearance.
Education
No Degree - COSMETOLOGY
Bladen Community College
Dublin, NC01.2004
No Degree - Social Work
Fayetteville Technical Community College
Fayetteville, NC06.2024
High School Diploma -
Robeson Community College
Lumberton, NC05.1995
Skills
- Providing administrative support to ensure efficient operation of office
- Microsoft Office
- Communication
- Responsible for confidential material
- Familiar with policy and procedures
- Active Listening
- Licensed Cosmetologist
- Advanced Cosmetology Trained
- Problem-solving abilities
- Multitasking Abilities
- Word Processing
References
Available upon request.
Certification
- Licensed COSMETOLOGIST - [19 YEARS]
Timeline
Correctional Officer
NCDAC LUMBERTON CORRECTIONAL INSTITUTION
11.2019 - 01.2020
CORRECTIONAL OFFICER
NCDAC
06.2017 - 09.2018
Comestologist
Self Employed Services
05.2008 - Current
Administrative Assistant
Adecco
02.2006 - 01.2007
FRONT DESK CNSULTANT
Hampton Inn
03.2001 - 01.2003
Manager on Duty
Classic Tobacco Outlet
01.2000 - 03.2003
Soldier
US Army
03.1996 - 04.1996
No Degree - COSMETOLOGY
Bladen Community College
No Degree - Social Work
Fayetteville Technical Community College
High School Diploma -
Robeson Community College
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