Nitieska Chan
Levittown,NY
Summary
Dynamic leader with a proven track record at Bem Me Quer, where I spearheaded initiatives that significantly enhanced operational efficiency and profitability. Expert in strategic planning and operations management, coupled with exceptional leadership and team-building skills. Achieved substantial business growth through innovative strategies, demonstrating a strong ability to mentor and develop high-performing teams. Customer-oriented General Manager with [Number] years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
10
10
years of professional experience
Work History
General Manager
Bem Me Quer
03.2014 - 12.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
BBA - Business Administration And Management
Universidade Do Estado De Minas Gerais
Minas Gerais, Brazil12.2025
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Staff Management
- Training and Development
- Staff Training
- Inventory Control
- Administrative Skills
- Schedule Management
- Strategic Planning
Languages
English
Professional Working
Portuguese
Native or Bilingual
Timeline
General Manager
Bem Me Quer
03.2014 - 12.2023
BBA - Business Administration And Management
Universidade Do Estado De Minas Gerais
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