Hi, I’m
Nitika Saini
Calgary,Alberta
Summary
Result-driven and detail oriented team player Looking for Entry-Level Human Resources Coordinator at Lumos Strategy, where I can utilize my skills and knowledge to support the HR department and contribute to the success of the success organization.
Overview
8
years of professional experience
Work History
Walmart
Customer Service Manager
2018.10 - 2019.11 (1 education.year_Label & 1 education.month_Label)
Job overview
- Assisted with recruitment process of cashiers and process new hire paperwork.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Swissport
Lounge Agent
2017.08 - 2018.01 (5 education.months_Label)
Job overview
- Oversee catering & cleaning operations to make sure service standards are met
- Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
- Answer phone calls from airlines, & assist operational staff in a proactive manner
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
ICICI Bank
Senior Officer
2011.11 - 2016.09 (4 education.years_Label & 10 education.months_Label)
Job overview
- Welcomed customers warmly to meet banking service and transactional needs with seamless execution.
- Create, modify and manage accounts while ensuring confidentiality at all times
- Identified, marketed and recommended bank products and services to achieve individual sales.
- Offered clients advice and guidance on digital and self-serve options to make banking easy, simple and fast.
Education
University of Calgary
Post Graduate Diploma from Human Resource Management Certificate
09.2020
National Institute of Information TechnologyChandigarh, India
Banking And Operations
10.2011
Punjab UniversityChandigarh, India
GED
06.2011
Skills
- Strong Organizational and time management skills
- Excellent Communication and Interpersonal skills
- Proficient in Microsoft Office, especially Excel & word
- Knowledgeable in employee benefits, staff training and compensation packages
- Familiar with Ethical practices for professional workplace conduct
- Ability to maintain confidentiality and handle sensitive information in a professional manner
- Ability to work Independently and as a part of a team
Timeline
Customer Service Manager
Walmart
2018.10 - 2019.11 (1 education.year_Label & 1 education.month_Label)
Lounge Agent
Swissport
2017.08 - 2018.01 (5 education.months_Label)
Senior Officer
ICICI Bank
2011.11 - 2016.09 (4 education.years_Label & 10 education.months_Label)
University of Calgary
Post Graduate Diploma from Human Resource Management Certificate
National Institute of Information Technology
Banking And Operations
Punjab University
GED