Nitin Dhavalikar
Cluster Manager On Duty
Doha
Summary
PROFSSIONAL SUMMARY: Having an experience of long 13 years in Front Office department (in preparing, developing and executing operational business Targets to maximize hotel revenue without compromising customer satisfaction) gives me a confidence to work as a Front Office Manager. Presently looking to work for the organization where I can showcase my experience and skills and polish the same to grow for next level.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
1
1
Language
Work History
Cluster Manager on Duty
Accor
Doha
03.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Responsible for smooth on shift FOH Operations.
- Leading & managing a team of 200+ multinational associates.
- Handover & decommissioning of the property.
- Proper key management & accommodation allocation.
- Resolving and taking appropriate actions on all issues/complaints.
- Abide by safety rules, emergency procedures and fire prevention regulations.
- Ensure procedures for safety and security of belongings are efficiently followed.
Front Office Manager
Veekar The Fern
Kolhapur
11.2019 - 02.2022
Duty Manager
Sayaji Hotel
Kolhapur
08.2016 - 11.2019
01.2018 - 01.2019
- Strengthened the team with introducing the new concept of briefing where they are able to express their views and opinions about the operations
- They were Able to share their idea with the introduction of “Talking Stick” concept.
Senior Duty Manager
Holiday Inn Hinjewadi
Pune
09.2015 - 08.2016
Duty Manager
Ramada Navi Mumbai
Pune
05.2013 - 07.2015
Front Office Executive
Pune
03.2011 - 04.2013
Front Office Associate
05.2010 - 03.2011
- Assist the preparation of the weekly staffing schedules and ensure that all shifts are covered properly considering the hotel occupancy and functions
- Plan and conduct training and individual development plans for associates and Duty
- Managers based on property’s Brand Standards and Standard Operating Procedures
- Ensure that all accounting procedures such as billing, house accounts and credit limits are monitored daily are in tandem with the property’s standard operating procedures
- Supervise the functioning of all departmental equipment and facilities
- Assist the Duty Managers and shift leaders in assigning the guest rooms and balancing the inventory especially when there is a surge in occupancy
- Guest’s complaints and suggestion are taken seriously to ensure that we meet or exceed their expectations when they arrive next
- Coordinate activities with other hotel departments in order to increase level of awareness among the associates
- JOB DESCRIPTION (while working with IHG & SAYAJI) Responsible for smooth operations of Front Desk, Bell Desk, Airport Services, Travel Desk,
- Valet, Porch Operations, Business Desk
- Loyalty Champion for the hotel
- Achieved and exceed targets of IHG Rewards Club Enrolments for year of 2015, 2017
- Achieved 10/10 metrics for year of 2016, with 3 metrics primarily from own department
- Heartbeat and Winning ways champion
- Monthly departmental awards, recognition and setting of new goals
- Interviewing and recruitment of team members as and when required
- Performance appraisal for the entire team, quarterly, half yearly and annually
- Training schedule implementation and 100% compliance
- Adherence to all brand standards as per the Organizational requirements and ensuring that the culture flows down to the fellow employees
- Guest interactions and creating a database of regular and repeat clientele and hence ensuring maximum recognition during repeat visits and thereby creating differentiation
- Create a one-on-one rapport with regular bookers and regular guests hence ensuring continued business from them
- Ensure 100% staff satisfaction in the department there by ensuring motivated team
- Created Training schedules for the department and ensured 100% compliance
- Ensure the Accommodation meeting every evening to discuss the next day andensure smooth operations
- I am Loyalty Champion of the hotel since November 2015 and my hotel is continued to be
- No
- 1 from last 2 year in term of enrolment (In 150-300 room category hotel)
- Hotel has achieved 10/10 in 2016
- All Guest matrices were made green
- Achieved Platinum status in loyalty champion
- I was awarded with Manager of the Quarter for the Q3 2016
- I have taken lead in handling LRA Audit 2016 and cleared with excellent scores
- I have handled department during leadership changeover in the department
- Achieved 99% occupancy for the month of Dec 2016
- Attrition % off Accommodation dept
- Controlled to maximum level compared to last 2years
- Created history in achieving highest monthly revenue for Dec-2018 Created history in making number one five-star hotel in town on trip advisor for the year
Education
High School Diploma -
Pune Board
Kolhapur 06.2003 - 06.2006
Hotel Management & Catering Technology - Hospitality & Leadership Management
Mumbai University
Mumbai 06.2008 - 07.2010
Bachelor of Business Management - Business Management
International Institute of Business Management
Pune 06.2010 - 07.2012
Skills
Duty
Accomplishments
- I am Loyalty Champion of the hotel since November 2015 and my hotel is continued to be No. 1 from last 2 year in term of enrolment (In 150-300 room category hotel).
- Hotel has achieved 10/10 in 2016. All Guest matrices were made green.
- Achieved Platinum status in loyalty champion.
- I was awarded with Manager of the Quarter for the Q3 2016.
- I have taken lead in handling LRA Audit 2016 and cleared with excellent scores.
- I have handled department during leadership changeover in the department.
- Achieved 99% occupancy for the month of Dec 2016.
- Attrition % off Accommodation dept. controlled to maximum level compared to last 2years.
- Created history in achieving highest monthly revenue for Dec-2018
- Created history in making number one five-star hotel in town on trip advisor for the year 2018-2019
- Strengthened the team with introducing the new concept of briefing where they are able to express their views and opinions about the operations. They were Able to share their idea with the introduction of “Talking Stick” concept.
Additional Information
- Assist the preparation of the weekly staffing schedules and ensure that all shifts are covered properly considering the hotel occupancy and functions.
- Plan and conduct training and individual development plans for associates and Duty Managers based on property’s Brand Standards and Standard Operating Procedures.
- Ensure that all accounting procedures such as billing, house accounts and credit limits are monitored daily are in tandem with the property’s standard operating procedures.
- Supervise the functioning of all departmental equipment and facilities.
- Assist the Duty Managers and shift leaders in assigning the guest rooms and balancing the inventory especially when there is a surge in occupancy.
- Guest’s complaints and suggestion are taken seriously to ensure that we meet or exceed their expectations when they arrive next.
- Coordinate activities with other hotel departments in order to increase level of awareness among the associates.
Certification
Certified Hospitality Trainer
Timeline
Cluster Manager on Duty
Accor
03.2022 - Current
Certified Hospitality Trainer
09-2020
Front Office Manager
Veekar The Fern
11.2019 - 02.2022
Fire & Safety
03-2019
Manager of the month
05-2018
01.2018 - 01.2019
Duty Manager
Sayaji Hotel
08.2016 - 11.2019
Senior Duty Manager
Holiday Inn Hinjewadi
09.2015 - 08.2016
Duty Manager
Ramada Navi Mumbai
05.2013 - 07.2015
Front Office Executive
03.2011 - 04.2013
Bachelor of Business Management - Business Management
International Institute of Business Management
06.2010 - 07.2012
Front Office Associate
05.2010 - 03.2011
Hotel Management & Catering Technology - Hospitality & Leadership Management
Mumbai University
06.2008 - 07.2010
High School Diploma -
Pune Board
06.2003 - 06.2006