Nitin Kapuria

• Leading a project team of 5 Strategic Consultants to collaborate with global Finance stakeholders & spearheaded multiple consulting engagements focused on various strategic initiatives and Finance transformation projects including process mapping, process analysis and process documentation
• Non Financial Risk Assessment (NFRA) - Analyze internal processes and operations, identify control gaps, and initiate measures to fix the same and minimize risk. Perform tests of operational effectiveness of controls.
• Supported adoption of OpenPages tool by creating user training guides, developing testing scripts and performing system testing
• Continuous improvement by analyzing data to identify opportunities for improvement, generating suggestions, engaging in problem-solving activities to support teamwork
• Managing team of employees, overseeing hiring, training, and professional growth of employees.
• Key Projects delivered - OpenPages Taxonomy Rationalization, Process Mapping using IBM tool Blueworks Live, Rewards and Recognition Program, Mentorship Program, Preparation of User Guide and Training Material for Internal Controls Department.

US Expand Project

• Lead a team of 4 onsite and 6 offshore consultants on a 6 months engagement for US Expand Transformation Project, collaborated with the global teams e.g. KPMG and MetLife US Finance teams (Controllership, CFO, Actuarial, Investment) to draft Current State and Future State process maps using IBM Blueworks Live using SEPO methodology.

FMGT Consulting Project

• Played a crucial role in setting up the team and onboarding 20+ team members by demonstrating leadership competencies and strong stakeholder management skills.
• Lead multiple project level engagements like Evergreen, QA Assessment, Ideation sessions, Stakeholder mapping, Reporting and Dashboarding etc.
• Lead a team of 20 offshore resources from Dublin, Ireland office and performed GAP assessment of process documentation for EMEA region
• Recognized in FMGT townhall and got ACE award for leading the engagement of extraction, uploading & reconciliation of FMGT process documents.
• Contributed in creating a Stakeholder Dashboard, which laid a path for leadership team in navigating the volume & folder structure of uploaded documents and explore Standardization opportunities.

Payment Card Industry Data Security Standards (PCI DSS) V 3.2 - Asia Region

Implementation of security standards for creating secure payment that protect payment systems from breaches and theft of cardholder data. Responsible for project planning, tracking and reporting regional level activities to central PMO team on project implementation

First Line of Defense (FLOD) - Risk Management tool on Quality Assurance

Evaluated reported data to proactively adjust and enhance operations by reviewing QSA observations and errors reported out during the month. Publish monthly and quarterly dashboards to track risk performance of different operations department based on the sample data collected for Asian countries. Publish Trend analysis, Error analysis and Transaction Testing Error Reports reported out during the month. Publish.

Designated Markets (DEM) Operation Matrices Analysis

Trend analysis on Coverage, Premium income, Budget Spend, New Business volumes, TAT, Claims Volumes, Call center service quality, First Call resolution, Call Abandonment rate, Complaints intensity

Customer TNPS scores

Common Reporting Standards (CRS)

CRS implementation in Asia which is developed in response to the G20 request and approved by the OECD Council to obtain and automatically exchange that information on annual basis. Work includes coordination with stakeholders to publish bi-weekly status report.

• Managed Embedded Value Phase 2 implementation project for EMEA region (FUPS and GTR countries).
• Planned and designed project phases and scheduled project plan using Microsoft Project tool, communicated milestones, initiated project and monitored performance.
• Achieved project deadlines by coordinating with key stakeholders from Actuarial and Finance teams start from planning phase till IMR submission.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Identify and manage risks and issues impacting project deliverable.
• Developing weekly dashboards and status reports and conducting a detailed level project reviews with Actuaries, functional heads, line project managers and country CFOs

DHFL Pramerica Life Insurance - Parivartan (UAT Project)

• Lead a team of 5 Business Analyst and managed end to end Test Execution of Group Life Insurance and Individual Life Insurance projects.
• Requirement Elicitation, Estimations and Resource Loading, Defects Management, Design and Testing

SBI Life Insurance - Implementation Project

• Project Governance - Create Project Plan, Track Milestones & Deliverables i.e. BRDs and FRDs
• Stakeholder Management, Co-ordination with the client and other vendors (HP) for Sign offs on BRDs and FRDs, Ambiguities handling meetings, Steering and PAC (Project Approval Committee) meetings
• Daily Huddle calls and publish project status reports

Application Development Project, MetLife

• Integrated technology and business operations to identify targeted solutions to customer issues resulted in development of Web Based Applications like Global Sales Platform, & Global Services Platform for MetLife, US
• Requirement gathering from stakeholders through BRD (Business Requirement Documents) and daily calls with business team
• BRD Analysis and Ambiguity Review
• Estimations for Discovery phase and final implementation
• Prepared Use Cases and Flow Diagrams using tools like MS-Visio
• Prepared User Interface Specifications, to help developers in developing GUI Screens
• Prepared Functional Requirement Document and Requirement Traceability Matrix
• Reviewed wireframes and HTML Mockup screens

User Acceptance Testing Project, MetLife

• UAT of iCOMP (Institution Compensation System), a web based Group Compensation Platform for Release 6.3 & 7.0 - MetLife Insurance, US
• Responsible for bridging the knowledge gap between the offshore client’s requirements and testing department.
• Requirement gathering from client through BRD (Business Requirement Documents) and FRD (Financial Documents Requirement)
• Preparing Test Design for testing the requirement of the client.
• Reviewing MTD (Master Test Document) Traceability Matrix Documents
• Preparing KM (Knowledge Management) documents on iCOMP Application and its previous releases.
• Analysis of Ambiguities and Defects raised in Quality Center.

• Assessed business requirements to create focused solutions for clients like HARTFORD LIFE INSURANCE and GENWORTH FINANCIALS.
• Acted as an interface between business units, technology teams and support team.
• Understanding the stakeholders requirement and transformed into application and operational requirement.
• User Acceptance Testing on Mainframe based LifeComm by applying transactions e.g., Loan Processing, Reversals, Surrender etc.
• Checking Error reports for the purpose of failure test results and find the solution for the same.
• Upload the QC results on HP-QC Center for Client verification of results.
• Published Daily Status report (DSR) of work.
• Made internal documents on Learning sessions e.g., Transactions used on daily basis for testing purpose.
• Worked on Automation Project to streamline the Regression Testing of LifeComm.
• Worked on PMR Expansion (Policy Master Records) project of LifeComm.

• Managed the “End-to-End” processing of regional processing center including New Business, Non-medical & Financial Underwriting and Renewals of Life insurance products
• Assessed & evaluated Financial, Occupational and Residential risk presented
• Calculated group and individual premium rates based on customers background, industry and demographic information
• Checked the source of money and to followed Anti Money Laundering guidelines
• Attend product development meetings and perform User Acceptance Testing for upcoming Underwriting products
• As a product development team member, was instrumental in launch & success of one of our products “Aviva Young Scholar”.
• Represented underwriting team for Pilot Project of launching Dot sphere, which includes complete automation of insurance documentation, and underwriting of new business processing on images to convert the office to a paperless environment.
• Successfully reduced Non-Medical additional requirement TAT (Turn around time) by imparting a structured training to New-Business Team. (Documentation & Quality Check).
• Chief operating officer’s award, Aviva’s Value Ambassador Award for “Passion for Winning”.
• Awarded as Best Performer for quarter July-Sept’08 by Aviva Life Insurance.