Nitin Kevadiya
Delran,NJ
Summary
Insightful Information Technology Manager with 4+ years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
IT Manager
Toyota Motor
12.2022 - Current
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Customized and repaired technology based on staff requests.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
- Collaborated with IT department to develop infrastructure build-out strategy and outline project scope.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Monitored system performance to identify potential issues.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Implemented BI solution framework for business intelligence projects.
- Developed strong communication and organizational skills through working on group projects.
- Utilized Salesforce data to create targeted marketing plans to drive results.
- Configured Salesforce platform, developed custom pages and components and enhanced user experience in sales, service and community portal.
- Created and implemented database designs and data models.
- Produced high-standard database solutions to meet stability, reliability and performance metrics.
Senior IT Analyst
Nissan Motor Corporation
03.2021 - 11.2022
- Collaborated with upper management to drive strategy and implement new processes.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- ·Responsible for Migrating data from Multifarious Data Sources and legacy systems (Oracle, Flat file, and Excel) to centralized SQL Server databases using SQL Server Integration Services (SSIS).
- ·Created reports on Power BI Desktop and published on Power BI Report Server.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Set up and controlled user access levels across databases to protect important data.
- Installed and configured middleware in Linux and Windows environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed reports detailing network and systems performance and downtime issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Monitored system performance to identify potential issues.
- Diagnosed and troubleshot hardware, software and network issues.
Salesforce Administrator
Ally Financial Inc.
01.2020 - 02.2021
- Interacted with various business user groups for requirements analysis, design and prepared Technical Design Document.
- Designed, developed and provided ongoing support of Salesforce.com.
- Implemented Sales Cloud and Marketing Cloud, incorporated the enhanced features as required to streamline the business process.
- Worked with Financial Service Cloud to integrate the business model and increase the productivity.
- Provide on-going support and system administration to quickly fix production issues with Salesforce Service Cloud and provide on-going maintenance.
- Involved in salesforce administration in managing salesforce application user profiles, roles, permissions, generating security tokens.
- Assist in troubleshooting a variety of application issues including Configuration, Reporting, Security and Workflow across the application.
- Participated in technical discussions with the team and also Partner with business representatives and business analysts to understand their needs.
- Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
- Worked on reports, dashboards, and data management.
- Used Salesforce.com developer toolkit including Apex Classes, Controllers and Triggers, Visualforce pages, Force.com IDE
- Migrated all users from Classic to Salesforce Lightning
- Involved in creating Email to Case, web to case, web to lead to generate new cases, advanced pick lists and formula fields.
- Worked with Exact Target marketing automation suite for emails, landing pages, camping web analytics, lead scoring, assert management, and trigger workflow.
- Part of team in migration from Salesforce Classic to lightning working with Lightning App Builder, Lightning components and Lightning Design system.
- Developed different page layouts, custom objects, custom tabs, and Visualforce pages to reach the needs of the organization.
- Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
Education
Master of Science - Information Technology
University of The Potomac
Virgilina, VA05-2019
Skills
- Team Collaboration
- Technical support scheduling
- Information confidentiality
- Risk mitigation planning
- Application support
- Software Development
- IT service management
- Network Administration
- Technical support oversight
- Technical Troubleshooting
Timeline
IT Manager
Toyota Motor
12.2022 - Current
Senior IT Analyst
Nissan Motor Corporation
03.2021 - 11.2022
Salesforce Administrator
Ally Financial Inc.
01.2020 - 02.2021
Master of Science - Information Technology
University of The Potomac
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