Nitin Kumar
Hollister,CA
Summary
Reliable Front Office Manager known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Front desk position. Ready to help team achieve company goals. Outgoing Front Office Assistant with 1 years of experience in office and administrative work. Driven and fast-learning individual with exceptional organizational talents and customer service skills. Superior understanding of specific protocols and MS Office suite.
Overview
3
3
years of professional experience
Work History
Front Office Assistant
Cinderella Motel
11.2023 - Current
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
Intern
St. Regis Doha Qatar
09.2022 - 12.2022
- 4 month worked in St. Regis, Doha Qatar as intern during FIFA World Cup 2022 and got golden opportunity to serve hospitality to Netherlands's team
- Participated in event planning efforts, assisting in menu selection and coordination of resources.
- Contributed to positive team environment with strong communication skills and collaboration.
Intern
Antara Senior Living
11.2021 - 05.2022
- 6 Month job training in Learning & Development or in Resident Services in Antara Dehradun
- Developed leadership skills through active participation in workshops, seminars, and group activities.
- Assisted in the development of a leadership training curriculum, focusing on essential competencies for success in management roles.
- Participated in strategic planning sessions, providing input on long-term goals and objectives for the organization.
- Collaborated with HR to develop new recruitment strategies aimed at attracting top talent for leadership roles within the company.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Intern
Le Meridian Jaipur Resort And Spa
04.2021 - 07.2021
- 3 Months Department specific specialized training in Human Resource department.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Streamlined recruitment process for increased efficiency in candidate selection and hiring.
- Managed employee attendance records, reducing discrepancies and improving time management practices.
- Provided support during annual performance review cycles, including gathering feedback from managers and preparing relevant documentation.
- Participated in organizing regular HR workshops focused on topics such as diversity, inclusion, leadership development, and talent management.
Intern
Le Meridian Hotel Resort And Spa
11.2020 - 04.2021
- 22 Weeks industrial training in all core departments.
- Enhanced guest experience by efficiently managing front desk operations and promptly addressing inquiries.
- Handled guest complaints professionally, implementing solutions to ensure positive outcomes.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Streamlined check-in and check-out processes for increased customer satisfaction and return visits.
- Enhanced customer satisfaction by providing exceptional food and beverage service.
- Improved guest satisfaction by consistently maintaining a clean and organized environment in guest rooms and common areas.
- Enhanced hotel cleanliness standards by conducting thorough inspections of assigned areas and addressing any issues promptly.
- Enhanced employee onboarding experience by streamlining the orientation process and creating informative materials for new hires.
- Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
- Improved overall employee satisfaction by assisting with benefits administration and addressing individual concerns promptly.
Education
Bachelor of Science - Hospitality Administration And Management
Chitkara University
India07.2022
MBA - Human Resources Management
Chitkara University
India02.2024
Skills
- Workflow Coordination
- Documentation and Control
- Proposal Writing
- Proficient in [IDS] Software
- Records Management
- Customer Service
- Staff Management
- Hotel Information
- Relationship Building
- Human Resources
- Listening Skills
- Issue Handling
- Cash Handling
- File Management
- Hospitality services
- Document Management
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Front Office Assistant
Cinderella Motel
11.2023 - Current
Intern
St. Regis Doha Qatar
09.2022 - 12.2022
Intern
Antara Senior Living
11.2021 - 05.2022
Intern
Le Meridian Jaipur Resort And Spa
04.2021 - 07.2021
Intern
Le Meridian Hotel Resort And Spa
11.2020 - 04.2021
Bachelor of Science - Hospitality Administration And Management
Chitkara University
MBA - Human Resources Management
Chitkara University
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