Nitin Kumar

• Monitored employee performance for compliance with regulations and policies.
• Supervised field operations teams to complete projects within established timelines.
• Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
• Resolved customer complaints to maintain satisfaction and loyalty.
• Presented weekly and monthly performance reports to demonstrate team progress.
• Met with customers to resolve issues and build productive relationships.
• Planned and scheduled field activities according to set timelines and order of operations.
• Carry out annual equipment survey.
• Plan for repair schedule as a preventive method.
• Meet clients regularly for rapport development.
• Correspond with clients for renewal of contract and as and when necessary and quotation for PA settlement.
• Negotiate with clients for price fixation of contracts & T-order.
• Check the opportunity to potential T-Business.
• Make efforts for acquisition and recoveries & achieving the target.
• Follow-up invoices/ payments.
• Update necessary conversion/ recovery cancellation into system.
• Review regularly, Net O / Payment.

• Approach customer for sale and/or renewal of maintenance of TKE elevators and escalators.

• Coordinate, prepare and negotiate all offers and contracts consistent with KG commercial guidelines.

• Coordinate the handover of gained and recovered units to the Manager Service in order to provide a positive experience to the customer.

• Optimize the branch staffing of service technicians, by planning the personnel needs including route organization, workloads and training

• Lead the EI Team to ensure customer and employee satisfaction, adding value to the business, quality of work and operational efficiency.

• Managing the portfolio of 1100+ units.

• Leading a team of 25 engineers.

• Manage problem solving of sick units and monitor callback ratio.

• Execute and solve retrofits, Directive Letter to Field Information (DLFI) and nonconformities.

• Manage repairs from offer to order including the collection of bad debts.

• Considering the Schindler Safety and Quality Standards attend the call backs as and when received and complete the loop by providing feedback.

• Plans the jobs and provides supervision to contractors & sub- contractors workers for timely completion of the service.

• Propose sale of spare part as and when situation demand.

• Coordinate with the FSB store for requirement of spare and component.

• Identify each potential customer's needs.

• Follow up for payments.

• Build meaningful relationships within the company and outside.

• Ensure appropriate and timely delivery of service.

• Follow up with subcontractors for service and repair.

• Follow up on service with customers.

• Record service information and maintain customers' records.

• Analyses the root cause of breakdown.

• Propose for conversion of gear to gearless.

· Handled a portfolio of 90 units.

· Responsible for timely fulfillment of planned visits.

· To support the project team in hand over the units.

· To follow up with store for material required at sites.

· Maintain the customer's record.

· Managed Backlog.