Nitin Mathew
London,United Kingdom
Summary
Results-driven Technology Program Manager with over 15 years of experience in managing large-scale technology transformations, business process improvements, and operations within leading financial institutions and technology firms. Skilled in strategic planning, risk management, and team leadership, with a track record of delivering complex projects on time and within budget.
Overview
21
21
years of professional experience
Work History
Senior Program Manager
Deutsche Bank Group
London, United Kingdom
01.2021 - Current
- Led a portfolio of technology transformation projects, including cloud (GCP) migrations, tech refreshes, and data center migrations.
- Managed strategic planning, internal audits, and ensured successful delivery within budget, scope, and quality.
- Directed the 'Big Ticket' Escalations Portfolio, resolving critical infrastructure issues impacting regulatory and revenue objectives.
Program Manager - Technology Operations
Deutsche Bank Group
London, United Kingdom
07.2017 - 01.2021
- Executed technology obsolescence strategy across CIO areas, managing critical infrastructure and regulatory compliance issues.
- Oversaw escalations and coordinated activities for high-visibility infrastructure requests and business as usual (BAU) incidents.
Project Manager
Deutsche Bank Group
London, United Kingdom
07.2016 - 12.2016
- Managed multiple business projects to enhance the efficiency of data capture, retention, and recovery, ensuring compliance with regulatory requirements.
Project Manager
Ibsa
London, United Kingdom
03.2015 - 07.2016
- Established a Project Management Office (PMO), creating frameworks and processes for enterprise projects.
- Managed the development of a customized intranet solution using Agile/Scrum methodologies.
Business Transformation Manager
NCH EUrope
Wolverhampton, United Kingdom
07.2013 - 03.2014
- Led a DMAIC project to optimize commission structures across multiple European branches.
- Managed the Oracle Incentive Compensation module implementation across 8 countries.
Process Improvement and Risk Manager
Homserve
London, United Kingdom
01.2010 - 07.2013
- Led multiple process improvement projects to support the strategic objectives of an FCA-regulated contact center.
- Developed a new reporting suite, resulting in significant cost savings and productivity improvements.
Technical Operations Manager
Dell
Bengaluru, India
03.2006 - 09.2009
- Managed a team of 60 contact center staff, driving performance improvements through Six Sigma projects.
Team Manager
Satyam BPO Limited
Bengaluru, India
08.2005 - 03.2006
- Managed a team of 20 technical and customer support executives, providing leadership and coaching to improve performance.
Technical Support Team Leader
AOL Tech
Bengaluru, India
05.2003 - 07.2005
- Led a team of 15 Technical Support Experts to deliver exceptional customer support.
Skills
- Strategic Planning
- Risk Management
- Program and Project Management
- Process Improvement
- Stakeholder Management
- Cloud Transformation
- Data Center Migrations
- Regulatory Compliance
Timeline
Senior Program Manager
Deutsche Bank Group
01.2021 - Current
Program Manager - Technology Operations
Deutsche Bank Group
07.2017 - 01.2021
Project Manager
Deutsche Bank Group
07.2016 - 12.2016
Project Manager
Ibsa
03.2015 - 07.2016
Business Transformation Manager
NCH EUrope
07.2013 - 03.2014
Process Improvement and Risk Manager
Homserve
01.2010 - 07.2013
Technical Operations Manager
Dell
03.2006 - 09.2009
Team Manager
Satyam BPO Limited
08.2005 - 03.2006
Technical Support Team Leader
AOL Tech
05.2003 - 07.2005
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