Nitin Mukhi
Midland,GA
Summary
Accomplished IT professional with over a decade of experience in cloud technologies and ITIL framework, notably at IBM India Ltd. Expert in driving operational efficiencies and enhancing service offerings, demonstrated by a significant incident reduction rate. Skilled in project and vendor management, showcasing a proactive approach to compliance and risk management. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior System Analyst
Coforge Inc / NIIT Technologies Limited
, USA
06.2018 - Current
- Provide first level people management responsibilities including hiring, performance and compensation management
- Core technical contribution providing work direction, guidance and coaching
- Technical leadership to project teams
- Track, measure, and report key performance indicators to monitor team performance and identify opportunities for continuous improvement
- Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the
- Partner with Development team to develop efficient production support management
- Provide and/or review and rationalize estimates that will be provided to other teams
Group Operations Analyst
Infrastructure & Application Services
05.2008 - 05.2018
- App agents & Machine Agents on multiple environment Linux/UNIX, Windows and cross domain services/systems
- Experience in upgrading the Controller/Moving to new hardware/Maintaining the
- OnPrem Controllers
- Perform HA (High Available) Primary and Secondary controller setup with MySQL as database
- Monitor different application performance using AppDynamics and other tools like HPE
- SiteScope and Datadog
- Instrumented Infrastructure Agents on several platforms like Linux, AWS, Azure in
- Datadog
- Involved in onboarding Applications with RUM, Synthetic and URL Monitoring in
- Datadog and implemented Custom Dashboards for different applications in Datadog
- Create stakeholder dashboards including executive and developer monitoring dashboards with key metrics derived from Datadog and other tools
- Create and deliver Datadog training content for stakeholders
- Manage and provide support during the development, integration, testing, and release phases in application developed a
- Interact with different application teams to understand the Application architecture
- B
- Advise correct methodology to implement Dynatrace, Datadog, AppDynamics based on the architecture understanding
- C
- Complete on-boarding procedure Wiki for the application with information such as Application High level overview, KPI (Key performance Indicators)
- Health Rules, and Automation needs
- D
- Communicate the timelines for Application monitoring production enablement with Application teams
- Perform necessary maintenance for Applications availability using Dynatrace, Datadog
- AppDynamics alert mechanism and Health Rules baselines, e
- Identify key metrics and create Health Rules for applications
- F
- Configure Baseline thresholds for Health Rules and Setup policies, Alerts
- G
- Configure different Alert mechanisms like eMail and 3rd party tools like SNMP trap alert mechanism, ServiceNow and Remedy
- Grouping different metrics into metric group
- Configuring service endpoints, Business transactions and backend detection rules in
- AppDynamics
- Perform maintenance, updates and patched to agents on multiple AppDynamics Clusters
- Automation of Datadog/AppDynamics App agents and Infrastructure agent’s installations & deployments using Ansible
- Work to continuously improve the quality and efficiency of the complete infrastructure architecture
- Strong Experience in Ansible, Jenkins, GIT Tools, TFS, Akana,API Management
- Excellent organizational skills and attention to detail
- Developed use and test cases to guide development and implementation of proprietary applications Managed day-to-day Help Desk activities, such as call center call queue, staff, ticket assignments (Sales Force Ticketing System), escalation point of contact forremote users and Tier 2 application support
- Monitored, troubleshoot and resolved requests within the Service Level Agreement parameters
- Provided QA support for development team with new releases and code changes
- Implemented change requests (enhancements & defect corrections) and ensured that coding standards are adhered to at all times
- This included the development and maintenance of software customizations and user interface, standard and custom reports
- Provided tier one administration in a Linux environment and on call support
- Developed SQL scripts for data mining and modification of databases based on customer requirements
- Created training for support of new applications functions and customer customizations
- Completed high profile server consolidation project resulting in lower hardware and maintenance costs, centralized administration and improved accessibility
- Created sub team to publish end user newsletters and "How To" Database resulting in reduction of Service Desk Requests and faster resolution times
- Oversaw Corporate Broadcast team responsible for sending approximately 200 broadcasts annually to 9M+ recipients
- Supervised hybrid Application Environment that supported 300+ applications, many of which are mission critical to CSC and its customers
- Provided 24 x 7 escalation point for critical issues or outages
- Provided 24x7 application development and support services for the sites
- Recruited, developed, motivated, and evaluated the performance of assigned staff
- Established work plans and schedules, and then managed the design, development, testing and on-time delivery of application enhancements and software releases
- Orchestrated infrastructure upgrades and regression testing to achieve uninterrupted service
- Worked with the state customers through ACS field offices to articulate requirements and match support levels to their needs/budgets
- Managed the IT planning and development software and upgrades
- Coordinated and facilitated meetings and communications with various vendors, customers, departments, and other Cox systems to plan and implement projects, and resolve issues
- Created and distributed financial and operational reports
- Currently managing a team of 50+ Global Application Support Engineers in the
- US/Canada regions
- Applied internal/external business service level agreements and was instrumental in deploying ITSM Methodologies across horizontal, multifunctional business platforms
- Ensured "Best in Class" practices and validated "Total Customer Experience."
- Scheduled support resources for client implementations, software releases, client maintenance and internal support requests
- Liaised between internal groups (Support, Development, Quality Assurance, DBA, and
- Account Management) for the purpose of product releases, client deadlines, and improving existing internal procedures
- Created procedural run books, work flow documentation, knowledge base articles and test cases
- Around 10++years of experience in IT sector in Linux administration, build engineering and release management process, building and deploying applications by adopting
- DevOps practices such as Continuous development, Continuous Integration (CI) and Continuous Deployment (CD)in runtime with various tools like Git, Maven, VSTS
- Jenkins, Ansible, Chef, Docker, Kubernetes and managing cloud services with Azure &AWS
- Linux/Unix system administrator on Red hat EL, 5.x, 6.x, CentOS 4.x,5.x and VMware environment
- Involved in migrating physical Linux/Windows servers to cloud (AWS) and testing
- Experienced in administration, troubleshooting, tuning, security, backup, recovery and upgrades of RHEL Linux
- Experience on complete software development life cycle (SDLC) with software development models like Agile, Scrum Model, JIRA, Waterfall models
- Experience in dealing with Windows Azure IaaS - Virtual Networks, Virtual Machines
- Cloud Services, Resource Groups, Express Route, VPN, Load Balancing, Application
- Gateways, Auto-Scaling, and Traffic Manager
- Worked for 5 scrum teams (Java,AEM,Jenkins,Ant, Maven, SVN,git, Agile methodology, cucumber scripts, sonar, XL Deploy and XL Release, SharePoint,CI/CD automation from scratch, Docker)
- Strong experience in System Administration, Installation, Upgrading Patches
- Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance
- Monitoring and Fine-tuning on Red Hat Linux Systems
- Major focus on Configuration, SCM, Build/Release Management, Infrastructure as a code (IAC) and as Azure DevOps operations Production and cross platform environments
- Experienced in working on DevOps /Agile operations process and tools area (Code review, unit test automation, Build & Release automation Environment, Incident and Change
- Management) including various tools
- Worked on deployment automation of all the micro services to pull image from the private Docker registry and deploy to Docker swarm cluster using Ansible
- Conducted final review and preparation for product release post Quality Assurance hand-off
- Designed, configured, and maintained Citrix infrastructure for the Cloud product
- Upon Client's approval, made onsite visits to install the changes and provide support for processing of the new solutions
- Provided any personnel training needed for these
- Around 10+ years of experience in IT sector in Linux administration, build engineering and release management process, building and deploying applications by adopting
- DevOps practices such as Continuous development, Continuous Integration (CI) and Continuous Deployment (CD)in runtime with various tools like Git, Maven, VSTS
- Jenkins, Ansible, Chef, Docker, Kubernetes and managing cloud services with Azure &AWS
- Linux/Unix system administrator on Red hat EL, 5.x, 6.x, CentOS 4.x,5.x and VMware environment
- Involved in migrating physical Linux/Windows servers to cloud (AWS) and testing
- Experience in dealing with Windows Azure IaaS - Virtual Networks, Virtual Machines
- Cloud Services, Resource Groups, Express Route, VPN, Load Balancing, Application
- Gateways, Auto-Scaling, and Traffic Manager
- Strong experience in System Administration, Installation, Upgrading Patches
- Configuration, Troubleshooting, Security, Backup, Disaster Recovery, Performance
- Monitoring and Fine-tuning on Red Hat Linux Systems
- Major focus on Configuration, SCM, Build/Release Management, Infrastructure as a code (IAC) and as Azure DevOps operations Production and cross platform environments
- Experience in assigning the azure services on locations specific to integrate with web- apps and key-vaults
- Experience in setting up CICD pipeline integrating various tools with Jenkins to build and run Terraform jobs to create infrastructure in AWS
- In-depth understanding of the principles and best practices of Software Configuration
- Management (SCM) processes, which include compiling, packaging, deploying and Application configurations
- Developed and managed cloud VMs with AWS EC2 command line clients and
- Services AWS provisioning and worked on services like EC2, S3, Glacier, ELB (Load Wrote shell scripts to handle server processing migrating applications from .Net to assist with configuration of Cloud Compute systems using OpenStack on Ubuntu, collaboration
- Meeting with business managers to discuss the company’s BPM application needs
- Designing and developing Pega BPM applications
- Performing solution architecture within the Pega PRPC environment
- Designing class structures, application frameworks, and data models
- Coordinating with the project team to ensure the business architecture matches the needs of the customer
- Integrating business databases, legacy systems, and web services
- Troubleshooting application issues, coding bugs, and bottlenecks
- Conducting system performance tests
- Maintaining the security of all system applications
- Roles and Responsibilities
- Management of all day to day activities of a multi-site team ensuring service SLAs with a team size of 150+ agents globally
- Ensure that communications to key stakeholders are provided in a concise and timely manner
- Manage the processing of incoming calls to the Service Desk via telephone, portal, drop-in and e-mail to ensure courteous, timely, and effective resolution of customer issues
- Solid experience of Service Now tool including all modules(Change,KB,Capacity,Release,Incident/Problem) management
- Monitor all incidents and ensure timely resolution, or where that is not possible immediate escalation
- Coordinate and/or perform hands-on fixes, patches and software updates at the desktop level, and as appropriate at the network level including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
- Track and analysis trends in Service Desk requests and generate statistical reports
- Identify problems and implement solutions, identify, recommend, develop, and implement customer training programs to increase computer literacy and self- sufficiency
- Oversee development and dissemination of help sheets, usage guides, and FAQ lists for internal stakeholders
- Oversee the development, implementation, and administration of service desk staff training procedures and policies
- Provide thorough triaging of tickets by liaising with other IT teams
- Assist other IT teams with projects
- 5+ years of experience on patch Management for Operating System Unix (Manual /Automated using Ansible/chef)
- 5+ years of experience on patch Management for Operating System Windows (Manual /Automated using SCCM, Dell tools)
- Execute all duties in accordance with our CHOICE values
- Received a merit award from Account Executive for increasing our account revenue through organic expansion by $500k/year
- Maintained a 93% positive customer satisfaction rating increased the first call resolution percentage by 50% during the same period
- Reduced the number of open incidents by 53% at the same time there was an increase of 40% of tickets
- Consolidated 2-room service desk environment into a 1-room service desk environment with a more ergonomic desk setup with a "pod" like structure that allowed us to align support groups more appropriately
- Co-created new process called "Daily Work Flow" meetings
- This added the value of enforcing all areas of IT to manage their incidents in a more timely and organized fashion
- Conducted all hiring, training/mentoring, scheduling and performance reviews of 14
- Desk/Field Level I/II Engineers, four client-staffed (remote) Level II Engineers, two
- Help Desk Coordinators and two Level III escalation admins
- Increased client survey satisfaction numbers from 93.8% to 96.3% with an exceptional attrition rate of one lost client
- Identified staff/process inefficiencies and client on-site scope creep that yielded up to an annual savings of $20,000 per incident
- Total evaluations resulted in nearly $170,000 annual savings
- Worked with the CTO, CEO and VP of sales to convert existing per-incident clients to managed clients
- Provided service utilization reports of profit-draining clients, yielding an overall increase of MRR from $318K to $362K in just over a year
- Managed all aspects of the Service Desk for a busy and growing Managed Service
- Provider servicing 110+ clients, over 9,000 seats and a volume of 1500 calls and 5500 tickets per month
- Produced a wide variety of both off-the-shelf and custom Excel reports/metrics highlighting industry-standard KPIs.
Senior Manager
05.2008 - 06.2015
Senior Engineer
CSC India Ltd
09.2006 - 05.2008
- (AMP – Australian Mutual provident, BHP Billiton) Oversee the administration and maintenance of IT infrastructure
- Oversee the administration of LAN / WAN
- To strategies, plan, develop and implement the company’s IT budget and infrastructure plan
- To manage and mentor the IT support team
- To evaluate user need and system functionality
- To ensure that all the facilities meet the needs of the end user with appropriate advice & support
- Introducing and installing new system upgrades and security backups for hardware and software systems
- To ensure the smooth running of all the systems, including anti-virus software, print services and e-mail provision
- To adhere the software licensing laws
- To provide secure access to the network for remote users
- To manage crisis situations, this may involve complex technical hardware or software problems
- To oversee troubleshooting, system backups, archiving, and disaster recovery and provide expert support whenever necessary
- Troubleshooting Backup Problems Configuring NBU Master and media servers in SSO (SAN backup) Media management & Server capacity planning IBM 3584 Library management thru Web Console Solaris And Windows 2000 Server Administration Change Request Management Root Cause Analysis For Severity Level 1 , Level 2 & 3 Problems Business continuance planning Disaster Recovery Planning & Situation Management Worked as Level 2 SAP Basis Administrator o Responsibilities including implementing, configuring, monitoring, tuning, and troubleshooting the SAP technical environment well as scheduling and executing the SAP transport system
- O Responsible for the installation, upgrade, and maintenance of SAP systems
- Additional configuring, monitoring, tuning, and troubleshooting the SAP technical environment, scheduling and executing the SAP transport system, design of interfaces between SAP and external systems, optimize and analyze performance issues, design architectures of the landscape.
Transformation Manager, Track Manager
EMC, Cisco
01.2003 - 01.2008
- Migration
- Part of Windows and UNIX virtualization which saved almost $ 3 Million worth of saving to customer
- Contributes to business growth by expanding and enhancing current service offerings
- Responsible for driving day to day of operational efficiencies for various technology towers like Wintel, Unix, Datacenter Operations, Service Desk, End User Computing
- Voice, Storage & Backup and Application Support team
- Managed over 100+ VMware servers 2003, 2008 R2 & 2012 with VSphere client 5.1
- Supervised 3500 Servers for daily backups and de-duplications with Backup Exec 2010
- R3, and 2012
- Managed VPN user and Active Directory by resetting passwords, unlocking accounts, adding users, and GP
- Archived, created and migrated mailboxes using PowerShell on Exchange 2010 in a cluster environment
- Worked in coordination with administrators, engineers and team leads for design and implementation of a VMware High Availability (HA) cluster across several virtual machines and ESX hosts
- Installed and maintained [company name] Blade enclosures
- Built, installed, and tested Linux and VMware servers based on requirements from
- Design and Architecture or established standards
- Worked with partners during change control activities to ensure smooth migrations and implementations, including performing change tasks
- Oversee 8 different virtual farms with over 500 hosts and 750 virtual machines Building of physical host servers and blade servers Responsible for coordinating delivery for Networks and Security towers from centralized services Maintain agreed Service Level Agreements as per the contract Drive outages, managing critical incidents, reviewing RCA and SIR analysis conducted by teams and bringing issues to permanent closure Define team structures, resource rotation, transition & skills up-gradation plans Maintain a partner eco-system between customer, vendors & HCL as a service provider and ensure that there are no issues and escalations Plan customer visits at the delivery centers, presenting operational achievements, milestones and challenges Review resource productivity to prevent under/over utilization, delivery excellence
- Index and ensuring a healthy state, update contract documents during renewals Review operational health summary during the steering committee meetings Review monthly operations report with all key stakeholders and BU Heads Present quarterly business report to management, IT Solutions
- Backup, UNIX, Storage, Service Desk, Responsible for ensuring business process improvements by creating technology road-map, conceptualize transformational projects, provide architectural guidance and strategic directions to the teams members Responsible for piloting or creating proof-of-concepts on new technology platforms as well as to validate the solutions proposed as part of the business case Responsible for identifying, evaluating and proposing projects to improve customer satisfaction and achieve high operational excellence Responsible for identifying low cost, high benefit methods to implement proven processes, methodologies and technologies by utilizing existing service provider's and third party relationships Create business case or justifications for transformational projects Assist customer in reducing its overall costs by leveraging suitable products and services Assist in application simplification and optimization
- Some of the major transformational projects executed were: Implementation of Virtual Desktop Infrastructure (VDI) on Citrix XenDesktop for
- Engineering needs primarily focusing on quick provisioning of desktops, multiple images for different business needs, streaming of images on testers pc, and faster access and processing of data Implementation of Virtual Desktop Infrastructure (VDI) on Citrix XenDesktop for
- Enterprise business needs primarily focusing on centralize delivery of desktops from datacenters and accessed via thin clients or regular desktops and laptops Implementation of Password Reset Portal using ASP.Net framework Implementation of Automation of GAM Team for ID creation an deletion
- Data Center Move from Sungard to Boston: - More than 300+ Servers were moved without any downtime, this was a project of 1M
- All applications were tested to other DC before move
- Biggest appreciation ever from customer
- Cloud Migration for Backup and Storage Infrastructure
- Responsibilities: Responsible for planning and coordinating the Datacenter Migration for all servers, switches, routers and storage devices from SunGard Facility to In-house
- Datacenters Responsible for planning and coordinating the Storage Platform migration from, SAN based storage to NetApps NFS based storage and migration of servers across the storage Responsible for planning and coordinating Network Platform migration from, Switches to HP Switches for all Servers and other network based devices Responsible for planning and execution of Active Directory Child Domain
- Consolidations reducing 28 Child Domains to 10 Child Domains using Quest
- Domain Consolidation tool Responsible for planning and coordinating the migration of Windows Operating
- System platform from Windows 2003 to Windows 2008/2012 Responsible for planning and coordinating the implementation of Systems Center
Operations Manager
IBM India Ltd
11.2005 - 09.2006
- (SCOM) implementation for Active Directory Monitoring Oversight of the Global Enterprise Operations team (60+ staff) at CEB/SHL, a publicly traded company that provides advisory services to business executives worldwide Profit and Loss Statement for all accounts – Review with all stakeholders Initiation of new IT Projects Resource Management – Training’s, Rotation, Request, Appraisals Oversee the monitoring & maintenance of over 200 virtualized environments around the world
- Server footprint is 97% virtualized with implemented private & hybrid clouds Manage network and infrastructure systems between 11 interconnected worldwide offices Backup Infrastructure Management end to end Manage and maintain all technology relationships with external partners and vendors Provide strategic technology vision and leadership that improve effectiveness and meet technical, operational and business needs
- Priorities are effective IT delivery, meeting internal & member SLAs, ITIL & SOX compliance, global network & infrastructure stability Plan & manage outsource relationships for IT technologies that are more efficiently delivered by strategic business partners Held direct responsibility for the IT Operational organizations; Datacenter
- Operations, Systems Engineering, Database Administration, Network Engineering and Security, Corporate NOC, Internal Helpdesk, Corporate Desktop Support, &
- Production Support Direct responsibility for planning & facilitating multi-site datacenter consolidation & disaster recovery
- Provided 24x7 front-line support for the company’s e-commerce systems that are comprised of over 500 servers & network components Ensured continuous, high-quality delivery of IT services through the development of partnerships & SLAs with end users and monitoring of IT systems performance Established and managed effective vendor relationships, coordinated groups financial planning and contract negotiations Provided tool administration, reporting and performance metrics drastically increased low employee morale by implementing immediate changes in organization and communication flow Motivated the staff by setting attainable goals and defining training and development plans
- This resulted in a significant reduction of problem escalations to Tier 3 Helping staff to understand prioritization & focus decreased mean time to repair by 20% overall as compared to 2013 with a specific 43% reduction in MTTR for
- Severity 1 incidents Corporate IT services for 1200 desktops & Telephony services including 350 seat call center Architecture & Infrastructure Support, Asset Management; oversight of all HW &
- SW assets including contracts, licenses, and maintenance Planned and implemented datacenter consolidation & migration efforts Directed financial planning & analysis for Technology Services Technology expense budget of $50M annually Capital planning & allocation for technology initiatives Coordinated program activities required to successfully open 11 centers in 12 weeks Hired & managed 180 technical operations staff across the US Delivered Managed Services products from requirements through implementation Developed the strategic direction and business plan for data centers to enhance service delivery Provided planning and management for the data center capital & operating budgets Developed and monitored performance metrics for customer Service Level
- Agreements Held implementation oversight for 16 new WEB Hosting datacenters being deployed globally:, Carlson Group of Hotels (Group of Radisson Hotels across globe), Alkermes (One of the biggest US Pharmaceutical company) Manage, control and monitor the installation, operation and maintenance of
- IT infrastructure, i.e
- Data, voice network, call centre equipment, desktops and communication systems
- IT budgeting (OPEX/CAPEX) & plan allocations to various quarters
- Meeting
- AOP
- Ensure the continuous business operations through contingency planning and implementation and integrity through security administration
- Provide management support for the 24 x 7 shop
- Responsible for the overall direction, planning and control of all aspects related to the Information Technology (IT) department and its functions - i.e
- Systems development if applicable, security and control, network and communications and end-user systems support
- Efficient management of technical services delivery to the organization
- General management of IT within the organization
- Manage the fast paced growth in the number of processes and the expansion of existing business processes
- Staff Development & Guarantee continuous business operations
- Guarantee the supply of professional IT expertise required by the organization that is motivated to pursue common goals with the business
- Vendor Management and vendor payouts
- Solaris 8, 9 installation and configuration & Symantec Netback up
- Administration
- Backup Restore process
- Responsible for performing hardware installation and setup of HCL, Dell
- Acer, HP Systems & Problem diagnosing and troubleshooting of SUN Fire servers and workstations
- Disk Space Management & Networking of SUN servers and workstations Tuning of kernel parameters and rebuilding the kernel Other System Administration tasks like User maintenance Configuration and troubleshooting of different hardware platforms Exposure to LAN/WAN related products
Senior Engineer
HCL Info systems Limited
05.2000 - 11.2005
- Problem diagnosing and troubleshooting of SUN Fire servers and workstations Disk Space Management Networking of SUN servers and workstations Tuning of kernel parameters and rebuilding the kernel Other System Administration tasks like User maintenance Configuration and troubleshooting of different hardware platforms Exposure to LAN/WAN related products
Education
Bachelor of Engineering (B.E) - Information Systems
Birla Institute of Technology and Science
Pilani, India3 Years Diploma - Electrical Engineering
State Board of Technical Education
Haryana, IndiaSkills
- Cloud (AWS & Azure)
- ITIL framework
- Network analytics
- Software development life cycle
- Application Support
- Data Centre Management
- Project Management
- Vendor Management
- Financial Management
- Billing
- Risk management with vendors/internal
- Compliance management (Internal-external)
- PEGA CSA
- Troubleshooting
- Information security
- Database design
- Disaster recovery planning
- System and program efficiency
- API development
- Database reporting
Certification
- Certified Dynatrace Associate
- Certified PEGA Certified System Architect
- AWS Certified Solution Architect Associate
Roles And Responsibilities
- Provide first level people management responsibilities including hiring, performance and compensation management
- Core technical contribution providing work direction, guidance and coaching
- Technical leadership to project teams
- Track, measure, and report key performance indicators to monitor team performance and identify opportunities for continuous improvement
- Develop and utilize core tools and processes to perform daily function whilst improving day to day practices
- Partner with Development team to develop efficient production support management
- Project delivery - oversee and manage business initiatives that is small in nature following the project management standard
- Ensure stakeholders expectations are well managed
- Experience in system analysis, writing technical design and development specifications, test plan preparation, unit testing, and system integration testing and documentation
- Experience leading offshore resources in Level 2/3 support to achieve aggressive Service Level Agreement, key business controls and driving innovation to improve services
- Install, configure, and support organization applications using AppDynamics Platform App agents & Machine Agents on multiple environment Linux/UNIX, Windows and cross domain services/systems
- Monitor different application performance using AppDynamics and other tools like HPE SiteScope and Datadog
- Create stakeholder dashboards including executive and developer monitoring dashboards with key metrics derived from Datadog and other tools
- Manage and provide support during the development, integration, testing, and release phases in application developed
Timeline
Senior System Analyst
Coforge Inc / NIIT Technologies Limited
06.2018 - Current
Group Operations Analyst
Infrastructure & Application Services
05.2008 - 05.2018
Senior Manager
05.2008 - 06.2015
Senior Engineer
CSC India Ltd
09.2006 - 05.2008
Operations Manager
IBM India Ltd
11.2005 - 09.2006
Transformation Manager, Track Manager
EMC, Cisco
01.2003 - 01.2008
Senior Engineer
HCL Info systems Limited
05.2000 - 11.2005
Bachelor of Engineering (B.E) - Information Systems
Birla Institute of Technology and Science
3 Years Diploma - Electrical Engineering
State Board of Technical Education
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