Nitish Kapoor
Hayward,CA
Summary
Hardworking Small Business Consultant with 10 years of experience analyzing current state of operations, highlighting problems, and proposing solutions. Identifies areas for growth and improvement and increases customer satisfaction through process improvements. Develops strategic plans for service excellence. Small business banker focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
13
13
years of professional experience
Work History
Branch Manager
Wells Fargo & Company
San Mateo, CA
05.2024 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
Senior Client Relations Specialist
US Bank National Association
San Mateo, CA
08.2020 - Current
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Completed diverse tasks on daily basis to serve customer needs, processed and issued money orders, managed returns and exchanges and logged daily shipments.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Mentored new employees on procedures and policies to maximize team performance.
Small Business Consultant
Bank of America
San Mateo, CA
02.2021 - 08.2021
- Formulated recommendations and solutions with attention to client's wishes, capabilities, and limitations forming concise reports
- Assisted clients in implementing plans and resolving discrepancies
- Helped research and implement task automation systems to free up resources and streamline daily processes
- Performed appropriate follow-ups to keep business goals on track and address new issues
- Met with clients and performed initial assessment of problematic operational situations
- Used external industry data to identify business trends, risks, and opportunities.
Business Relationship Manager
Bank of America
Belmont, CA
10.2019 - 01.2021
- Met regularly with customers to enhance relationships and look for new business opportunities
- Reviewed customer needs and allocated assets to proactively engage with customers and meet current requirements
- Worked with internal partners to analyze, evaluate, and develop tailored relationship strategies for each client or prospect
- Lead and coordinated client-facing activities such as credit support and treasury
- NK management
- Applied sound ethical judgment to assess personal behavior, conduct, and business practices and escalated serious concerns
- Used CRM system to track client activity, produce reports, and manage pipeline
- Planned efficient sales routes to maximize the number of customers served and incoming revenue
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Relationship Manager
Bank of America
Belmont, CA
01.2018 - 09.2019
- Reviewed customer needs and allocated assets to proactively engage with customers and meet current requirements
- Employed consultative selling skills and call reporting plans to improve clients' experiences
- Used CRM system to track client activity, produce reports, and manage pipeline
- Monitored customers' financial performance and industry trends to determine credit exposure risks and pricing requirements
- Organized customer-focused events to build brand loyalty and uncover new revenue streams
- Improved internal handling of cash and credit management by optimizing control policies and guidelines
- Reviewed financials for customers to identify roadblocks to approvals for loans and lines of credit
- Helped customers with financial problems using relationship-based approach
- Trained staff on new financial products and guide staff through effective upselling and cross-selling techniques.
Relationship Banker
Bank of America
Belmont, CA
12.2016 - 12.2017
- Managed the safety deposit system at the bank, including issuing keys and admitting customers to the vault
- Investigated and resolved customers' account errors, correcting bank records and eliminating discrepancies
- Supported the teller team by helping with advanced customers and stepping in during busy periods to manage the customer flow
- Executed wire transfers of funds for customers setting up new accounts
- Collected deposit payments and their fees to complete the setup of new accounts
- Helped customers understand available services and select best bank product, such as deposit account or investment strategy
- Accurately opened new accounts by correctly compiling the customer's information and filing related forms
- Walked each customer through the procedure to apply for their desired service
- Maintained good working relationship with co-workers and management
- Followed established guidelines and procedures.
Client Service Representative
Bank of America
Foster city, CA
11.2015 - 12.2016
- Processed payments and other transactions by phone to help clients stay current on obligations.
Office Manager
Cetacea corporation
Foster city, CA
08.2013 - 08.2016
- Evaluated customer issues and complaints and developed amicable solutions
- Planned and established office management systems, achieving enhanced organizational effectiveness and performance
- Ensured that office processes were standardized, communications were regulated, filing systems were created, supply orders were handled, and administrative tasks were appropriately distributed and overseen
- Backed up front-line staff with expert handling of various common and complex administrative tasks
- Managed master office calendar covering appointments, meetings, and travel
- Oversaw accounts payable and accounts receivable duties and interactions with vendors
- Oversaw all aspects of office management, including HR functions, file management, and office inventory
- Balanced daily deposits and safe counts as required and prepared bank deposits
- Implemented office procedures by setting objectives to guide steady workflow.
Personal Banker
HDFC INDIA, Amritsar
India
10.2011 - 12.2012
- Used consultative sales process and financial needs assessment to build thorough customer profiles
- Recommended banking products and services to members based on individual requirements
- Evaluated consumer loan applications per consumer lending policies and underwriting guidelines to make correct decisions
- Connected regularly with existing customer base to cross-sell available products and developed presentations to engage potential customers in bank offerings
- Demonstrated self-service options available via ATM locations and online, helping customers to exploit valuable and convenient transaction opportunities
- Helped customers understand available services and select best bank product, such as deposit account or investment strategy
- Accurately opened new accounts by correctly compiling the customer's information and filing related forms
- Collected deposit payments and their fees to complete the setup of new accounts
- Walked each customer through the procedure to apply for their desired service.
Education
BBA - Business administration
Guru Nanak dev university
AmritsarCertication - Accounting and business banking , Accounting and business
College of San Mateo
San Mateo, CA06.2011
Skills
- Relationship building Business planning
- Process improvement Staff management
- Operations management Business solutions development
- Write reports Industry research
- Motivation
Timeline
Branch Manager
Wells Fargo & Company
05.2024 - Current
Small Business Consultant
Bank of America
02.2021 - 08.2021
Senior Client Relations Specialist
US Bank National Association
08.2020 - Current
Business Relationship Manager
Bank of America
10.2019 - 01.2021
Relationship Manager
Bank of America
01.2018 - 09.2019
Relationship Banker
Bank of America
12.2016 - 12.2017
Client Service Representative
Bank of America
11.2015 - 12.2016
Office Manager
Cetacea corporation
08.2013 - 08.2016
Personal Banker
HDFC INDIA, Amritsar
10.2011 - 12.2012
BBA - Business administration
Guru Nanak dev university
Certication - Accounting and business banking , Accounting and business
College of San Mateo