Nitish Pandey
Summary
Certified Salesforce application architect with an MBA and over 10 years of experience. Skilled in analyzing company processes, identifying gaps in functional/business requirements, and effectively communicating them to stakeholders. Experienced in developing workflows, managing cross-functional teams, and driving successful product launches. Proficient in Salesforce CRM platform and proficient in coding and programming. Leadership and Team Management: Team leadership, mentorship, collaborative work environment. Communication and Presentation: Verbal and written communication, presentation skills.
Overview
11
11
years of professional experience
Work History
CRM Business and Technical Analyst
LA Care Health Plan
Los Angeles, California
02.2020 - Current
- Led a team of 10 members, effectively coordinating and managing their tasks and responsibilities
- Conducted and facilitated daily scrum calls, ensuring the team's progress, and addressing any issues or blockers
- Prioritized project requirements based on business needs and stakeholder inputs, ensuring alignment with project goals and objectives
- Prepared comprehensive functional and technical design specifications, creating wireframes to visualize requirements and obtaining user sign-off
- Validated in-scope and out-of-scope requirements in collaboration with project managers and business users, estimating the effort required for implementation
- Streamlined the existing business process by consolidating functionality from three different applications into Salesforce, resulting in substantial cost savings of approximately $250k in licenses and maintenance fees
- Conducted detailed discussions with project management and user groups to understand pain points and challenges, offering industry best practices and proposing solutions
- Provided valuable suggestions for application improvement, focusing on user interface, application performance, and security enhancements
- Played a key role in reducing operational costs by 15%, resulting in an annual saving of $700k
- Currently working on two additional applications that are expected to generate estimated cost savings of 12-18% for other departments
- Actively familiarized the team with customer needs, specifications, design targets, and development processes
- Ensured adherence to design standards, techniques, and tools, supporting task performance and ensuring quality deliverables.
Lead Developer/Application Architect
Disney Group
04.2017 - 02.2020
- Actively participated in requirements gathering and solution design workshops, collaborating with IT and business stakeholders to understand their needs and translate them into effective Salesforce solutions
- Successfully implemented a Contract Life Cycle Management (CLM) application for the legal team, integrating it with upstream and downstream systems
- This integration significantly reduced the contract closure duration by nearly 40%, resulting in improved efficiency and faster turnaround times
- Demonstrated the success of the CLM application to senior management, encouraging them to migrate the legacy system to the new application for other business lines such as Cable, NatGeo, ABC News, Disney+, Fox, and Marvel
- This expansion led to a substantial increase in user adoption, with the number of active employees onboarding the new application growing from 50 users to 800+ users within a span of 3 years
- Streamlined multiple processes including project creation, talent identification, contract management, and the final generation of paystubs for talent
- By consolidating these processes into a single application, a centralized hub was created, providing a seamless experience for all departments and easy access to information that was previously obtained offline
- Developed an internal application tool for creating support tickets, facilitating the technical team's ability to gather ideas and feedback from existing users
- This tool contributed to the ongoing evolution and improvement of the system
- Additionally, implemented a streamlined deployment process for managing backlogs vs bugs, ensuring efficient and prioritized delivery of system updates and enhancements.
Sr. Salesforce Developer
GE Power
06.2016 - 03.2017
- Implemented Configuration Price Quote (CPQ) application, enhancing product configuration and integrating legacy systems
- Improved pricing and discount processes, resulting in more efficient quote generation.
Salesforce Developer
GE Oil and Gas
01.2015 - 06.2016
- Optimized technical components and improved existing technical architecture, reducing maintenance costs
- Automated sales and deal risk management processes developed technical components for deal management.
Salesforce Developer
Cadence Graphic Solutions
10.2014 - 01.2015
- Worked on enhancing an existing application that was used by marketing and support team
- Changed the existing algorithm and optimized existing queries for support team which results in 70% faster search and helped the support team in reducing the case closing rate by almost 20
Salesforce Developer/ Admin
Webuters Technology
10.2013 - 10.2014
- Worked on converting PHP application on Salesforce platform
- Created several apex classes, Static Resource, Triggers and used them in VF pages
- Worked on jQuery Mobile and created an application for a mobile site
- Analyzed the security features and set up different levels of access for users within same application
- Worked on multiple jQuery Libraries and integrated a few applications using REST APIs.
Salesforce Developer/Intern
Magical Wing Technology
08.2012 - 10.2013
- Worked on Salesforce configuration and customization
- Deployed components into production using change set and ANT Tool
- Used Dynamic Component for pagination using JqSlider Library.
Education
MBA -
The Paul Merage School of Business (UCI)
01.2023
Bachelor of Technology - Information Technology
GGSIP University
01.2012
Diploma - Automobile Engineering
Board of Technical Education
01.2009
Skills
- Product strategy, roadmap development, product lifecycle management
- Salesforce Expertise: Salesforce CRM platform, Sales Cloud, Service Cloud, Marketing Cloud, Salesforce Lightning
- Agile Methodologies: Agile, Scrum, Kanban
- Cross-functional Collaboration: Stakeholder management, team coordination, collaboration
- Data-driven Decision Making: Analytical skills, market trends analysis, data-driven insights
Timeline
CRM Business and Technical Analyst
LA Care Health Plan
02.2020 - Current
Lead Developer/Application Architect
Disney Group
04.2017 - 02.2020
Sr. Salesforce Developer
GE Power
06.2016 - 03.2017
Salesforce Developer
GE Oil and Gas
01.2015 - 06.2016
Salesforce Developer
Cadence Graphic Solutions
10.2014 - 01.2015
Salesforce Developer/ Admin
Webuters Technology
10.2013 - 10.2014
Salesforce Developer/Intern
Magical Wing Technology
08.2012 - 10.2013
MBA -
The Paul Merage School of Business (UCI)
Bachelor of Technology - Information Technology
GGSIP University
Diploma - Automobile Engineering
Board of Technical Education
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