Experienced in hospice environments, compassionate Case Manager dedicated to achieving desired case outcomes. Strong work ethic, committed to providing excellent problem-solving skills, conflict resolution, and effective communication abilities.
Overview
14
14
years of professional experience
Work History
Case Manager
Argo Hospice, Inc
05.2020 - Current
Provide professional nursing care by utilizing all elements of nursing process.
Complete initial, comprehensive and ongoing assessments of patient/family to determine hospice needs. Coordinate patient care for assigned caseload.
Developed and implemented comprehensive case management plans to address client needs and goals based on nursing diagnosis and incorporates palliative and hospice philosophy.
Work in cooperation with family/caregiver and hospice Interdisciplinary Group Members to meet physical, psychosocial, emotional and spiritual needs of patient and family/caregiver.
Monitored program performance and outcomes for successful delivery of services.
Administrator/DPCS
Argo Hospice, Inc
06.2018 - 05.2020
Overall responsible for the operation of the Hospice agency, which includes patient care services, care coordination, personnel education & development and evaluating agency policies & procedures to meet State, Medicare & private vendor's guidelines for hospice regulatory compliance.
Establish, implement & evaluate goals/objectives for hospice services that meet & promote the standards of quality & contribute to the total organization & philosophy.
Administrator/DPCS
Emanuel Hospice, Inc
07.2017 - 07.2018
Overall responsible for operation of Hospice agency, which includes patient care services, care coordination, personnel education & development and evaluating agency policies & procedures to meet State, Medicare & private vendor's guidelines for hospice regulatory compliance.
Establish, implement & evaluate goals/objectives for hospice services that meet & promote the standards of quality & contribute to total organization & philosophy.
Devised and implemented processes and procedures to streamline operations.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Case Manager
Mid Valley Hospice, Inc.
06.2016 - 02.2017
Provide professional nursing care by utilizing all elements of nursing process.
Complete initial, comprehensive and ongoing assessments of patient/family to determine hospice needs.
Coordinate patient care for assigned caseload.
Develop care plan that establishes goals, based on nursing diagnosis and incorporates palliative and hospice philosophy.
Work in cooperation with family/caregiver and hospice Interdisciplinary Group Members to meet physical, psychosocial, emotional and spiritual needs of patient and family/caregiver.
Director of Nursing Services
Good Shepherd Health Care Center
07.2013 - 06.2016
Coordinates and oversees all direct and indirect patient services provided by clinical organization personnel
Provide guidance and counseling to licensed nurses and unlicensed personnel to assist them in continually improving all aspects of SNF/LTC care services
Worked closely administration to develop and implement best practices to improve patient outcomes. Successfully elevated Medicare star rating from 2 to 5 in 2014 and consistently maintained 5-star status from 2014 to 2016.
Manage clinical personnel including hiring and performance appraisal
Oversee maintenance of patient clinical records and assure proper maintenance of clinical records in compliance with local, state and federal laws
Develop on-going performance improvement plan and on-going in service/training for licensed personnel.
RN Supervisor
Fireside Convalescent Hospital
02.2012 - 07.2013
Collaborate and supervise direct/indirect nursing services in rehabilitation and long-term care setting.
Complete admission/initial comprehensive and ongoing assessments.
Admit, transfer, discharge resident as required.
Ensure sufficient licensed and unlicensed personnel are adequate to maintain quality of care.
Participate in regularly schedule reviews/ quality assurance meetings.
Monitor medication passes and treatment to ensure medication/treatment administered as ordered.
Charge Nurse
Good Shepherd Health Care Center
07.2010 - 07.2013
Provide direct nursing care to approximately 40 patients per shift including administering medication, diet and treatment as ordered by physician
Provide and maintain safe environment for residents and recognizes/ utilizes opportunities for health counseling with residents as required
Complete, maintain accurate and relevant clinical record regarding resident's condition and care provided. Record nursing intervention, outcome/response as appropriate.
Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and supervising non-licensed personnel.
Communicate with physician regarding the resident's status and report changes in the resident's condition; obtain and carry out physicians' orders as required.
Led teams in driving successful patient outcomes by prioritizing standard of care and best practices
Education
Associate Degree in Nursing -
Pasadena City College,
Pasadena, CA
12.2009
Bachelor Degree of Laws -
Chulalongkorn University
Bangkok, Thailand
05.2002
Skills
Patient-centered care specializing in geriatric and End-of-Life care