Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic

Nitram Torres

El Paso ,TX

Summary

Resourceful Sales Manager known for high productivity and efficient task completion. Specialize in digital marketing strategy, customer relationship management, and e-commerce optimization to drive sales and improve customer engagement. Excel in leadership, communication, and strategic planning to effectively manage teams and projects. Adapt quickly to market changes and use innovative approaches to meet sales targets.

Overview

9
9
years of professional experience

Work History

E-Commerce

Whole Foods Market Inc
01.2024 - 11.2024
  • Resolved disputes efficiently, upholding workplace decorum in high-pressure atmospheres.
  • Successfully resolved grievances, leading to increased customer retention.
  • Acquired expert understanding of products to suggest suitable options based on specific requirements.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Developed and implemented e-commerce strategies to increase online sales.
  • Trained new staff members on how to use the e-commerce system efficiently.
  • Provided technical support for customers experiencing difficulty with the e-commerce platform.
  • Analyzed customer feedback to identify areas for improvement in the e-commerce platform.

Assistant Store Manager

GUESS? INC
11.2023 - 12.2023
  • Created promotional campaigns to increase brand awareness and attract new customers.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Identified areas of operational inefficiency and implemented solutions to streamline processes.
  • Delegated work to staff, setting priorities and goals.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Trained new employees on store policies, procedures and customer service standards.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Organized weekly meetings with department heads to review progress on key objectives.

Assistant Store Manager

Steve Madden
11.2018 - 11.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Established customer service standards and monitored staff compliance.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Shift Leader

Wendys Restaurant
03.2016 - 10.2018
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Maintained positive working relationship with fellow staff and management.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Assisted in training new employees on shift operations.

Education

Bachelor of Arts - Multidisciplinary Studies

The University of Texas At El Paso
El Paso, TX
12-2024

Associate of Arts - Multidisciplinary Studies

El Paso Community College
El Paso, TX
06-2020

Skills

  • Experience with e-commerce platforms
  • Customer service
  • Microsoft teams
  • Group leadership
  • Multitasking
  • Customer relations
  • Training & Development
  • Flexible and adaptable
  • Microsoft office
  • Bilingual in English and Spanish
  • Inventory optimization
  • Basic accounting knowledge
  • Social media monitoring

Accomplishments

  • Oversaw the Campus of Northwest (EPCC) student life program.
  • Member of NCAA winning Spirit Squad at EPCC
  • Participated in public funding events for kids in need while apart of EPCC spirit squad.
  • Public speaking on behalf of EPCC and its Programs

References

Amanda Casiano

Steve Madden Store Manager

(915)877-9129 Business

(915)877-9129 Personal

Emerald Reyes

Whole Foods Inc. Customer Service & E-Commerce Supervisor

(915)478-0120

Angie Medina

Volunteer Church Group

(915)352-0425

Dr. Saniya Ghanoui

 UTEP Professor 

(915747-5000

Sghanoui@utep.edu

Languages

English
Professional
Spanish
Professional

Timeline

E-Commerce

Whole Foods Market Inc
01.2024 - 11.2024

Assistant Store Manager

GUESS? INC
11.2023 - 12.2023

Assistant Store Manager

Steve Madden
11.2018 - 11.2023

Shift Leader

Wendys Restaurant
03.2016 - 10.2018

Bachelor of Arts - Multidisciplinary Studies

The University of Texas At El Paso

Associate of Arts - Multidisciplinary Studies

El Paso Community College

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