Nitram Torres
El Paso ,TX
Summary
Background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
E-Commerce
Whole Foods Market Inc
01.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Assistant Store Manager
Steve Madden
11.2018 - 12.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Shift Leader
Wendys Restaurant
03.2016 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
Education
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At El Paso
El Paso, TX12-2024
Associate of Arts - Multidisciplinary Studies
El Paso Community College
El Paso, TX06-2020
Skills
- E-commerce proficiency
- Customer service
- Critical thinking
- Problem-solving
- Customer service and engagement
- Retail operations
- Team building and leadership
- Decision-making
Accomplishments
- Oversaw the Campus of Northwest (EPCC) student life program.
- Member of NCAA winning Spirit Squad at EPCC
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
E-Commerce
Whole Foods Market Inc
01.2024 - 11.2024
Assistant Store Manager
Steve Madden
11.2018 - 12.2023
Shift Leader
Wendys Restaurant
03.2016 - 10.2018
Bachelor of Arts - Multidisciplinary Studies
The University of Texas At El Paso
Associate of Arts - Multidisciplinary Studies
El Paso Community College
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