Nittaya wongputta
Miami,FL
Summary
Dynamic Restaurant Supervisor at East Thai and Noodle House, skilled in customer service and team coordination. Successfully trained staff to enhance service quality, fostering strong customer relationships. Proficient in POS systems, ensuring efficient order management and prompt resolution of complaints, contributing to a welcoming dining experience.
Overview
13
13
years of professional experience
Work History
Restaurant Supervisor
East Thai and Noodle House
01.2017 - 01.2025
- Cultivated warm relationships with regular customers.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Served food and beverages promptly with focused attention to customer needs.
Server
Origin Asian Bistro
08.2015 - 01.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Spa Coordinator
Setai Hotel
02.2012 - 07.2015
- Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
- Trained new hires on company policies, procedures, and best practices, contributing to a well-prepared team of professionals.
- Collaborated with spa therapists to ensure seamless delivery of treatments, resulting in positive client feedback.
- Monitored access of guests and escorted to treatment areas.
Education
Bachelor of Arts - Hotel And Restaurant Management
Gtcc
Greensboro, NC03-2010
Bachelor of Arts - English
Naresuan University
Thailand05-2007
Skills
- Customer service
- Team coordination
- Hospitality
- Staff training
employee of the month
several time receive employee of the month during employed
Timeline
Restaurant Supervisor
East Thai and Noodle House
01.2017 - 01.2025
Server
Origin Asian Bistro
08.2015 - 01.2017
Spa Coordinator
Setai Hotel
02.2012 - 07.2015
Bachelor of Arts - Hotel And Restaurant Management
Gtcc
Bachelor of Arts - English
Naresuan University
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