Nitza Gonzalez
Ontario,CA
Summary
Organized Administrative Assistant experienced in assisting with daily office needs and managing general administrative activities. Expertise in mathematics and finance-related initiatives. Successful in coordinating and executing events. Compassionate Assistant Manager motivated to positively impact program operations and participant success with diligent support. Well-trained in leasing with dedication to continuously enhancing strategies and optimizing assistance. Highly organized and hardworking with strong attention to detail. Excellent relationship-building, multitasking and decision-making skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Client Service Representative
Ferguson Enterprises LLC
09.2022 - Current
- Maintained high call volume for increased sales opportunities with efficient time management skills.
- Utilized CRM software efficiently to manage leads and track client interactions for better follow-up strategies.
- Attended regular training sessions to improve product knowledge and sharpen negotiation skills continuously.
- Answered calls, took messages, and transferred calls to correct individuals.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Enhanced order accuracy by meticulously reviewing and verifying customer information and product specifications.
- Enhanced warranty claim processing efficiency by streamlining workflow and optimizing data entry procedures.
Customer Service Representative
Passport Food
04.2022 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled customer inquiries and suggestions courteously and professionally.
Assistant Manager
Cannon Management
08.2014 - 02.2022
- Contacted references by phone and in person to validate information
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental
- Updated and maintained rental agreement files and documents
- Answered telephones to assist customers and resolve issues
- Explained policies and reviewed documentation to obtain signatures
- Processed and sent invoices, adjustments and credit memos to customers
- Contacted vendors to follow up on late invoices
- Maintained building's accounts by collecting rent and utility payments
- Attracted quality tenants and screened with standard checks to verify suitability for available apartments
- Maximized occupancy with strong marketing and tenant relations skills
- Supervised administrative and maintenance staff supporting needs of tenants in 151 units
- Handled rent collection invoices, billing and other tenant-related charges as per lease agreements
- Disbursed petty cash to engineering staff and property personnel
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Collected and maintained careful records of rental payments
- Inspected grounds, facilities and equipment to determine repair and maintenance needs
- Oversaw daily operations, maintenance and administration of various properties
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Fostered good working relationships with owners, residents and board members
- Conducted regular inspections of facilities to check compliance with fire, hazard and safety guidelines.
Education
Master of Criminal Justice - Criminal Justice
Platt College-Ontario
02.2011
Skills
- Staff training and development
- Marketing tactics
- Computer skills
- Organizational skills
- Active listening
- Problem resolution
- Fluent in Spanish
- Customer service
- Decision-making
- Relationship building
- Team building
- Organization
- Payment processing
- Bank deposits
- Fair housing mandates
- Multi-family property management
- Sales and marketing
- People skills
- PPE use
- Multitasking
- Work ethic
- Reliable and trustworthy
- Critical thinking
- Supervision
Timeline
Client Service Representative
Ferguson Enterprises LLC
09.2022 - Current
Customer Service Representative
Passport Food
04.2022 - 07.2022
Assistant Manager
Cannon Management
08.2014 - 02.2022
Master of Criminal Justice - Criminal Justice
Platt College-Ontario