Nitza Oliveras
Paterson,NJ
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
15
15
years of professional experience
Work History
Supervisor
NJ Eye And Ear
2017.06 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
Patient Advocate
Phillips Eye Center Omni Eye
2008.07 - 2023.06
- Entered details into computer systems and managed database of information.
- Facilitated communication between patients, families and healthcare providers to support comprehension.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Assisted patients in understanding individual rights and responsibilities in regards to care, coverage, and payment.
- Worked effectively with staff from all departments to coordinate resolutions.
- Maintained patient records and updated electronic health systems to safeguard data.
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Answered incoming calls, scheduled appointments and filed medical records.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Education
No Degree - Nursing Practice
Passaic County Community College
Paterson, NJ05.2013
Skills
- Collaborate Cross-Functionally
- Quality Standards
- Resolving Complaints
- Training and Development
Languages
Spanish
Native or Bilingual
Timeline
Supervisor
NJ Eye And Ear
2017.06 - Current
Patient Advocate
Phillips Eye Center Omni Eye
2008.07 - 2023.06
No Degree - Nursing Practice
Passaic County Community College
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