Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Accomplishments
Websites
References
Timeline
Generic

Nitza M. Candelario Martínez

Sanford

Summary

Bilingual HR/Operations professional with several years of experience in customer service, office management, and administration. Demonstrates strong analytical and critical thinking skills, complemented by a proven ability to conduct comprehensive business research. Proficient in Google Suite for Business, Zoom, and Vonage for Business, contributing to effective team collaboration and productivity. Aiming to leverage expertise in support roles to enhance operational efficiency and service delivery.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Administrator

Authentic Oriental Healthcare
Orange City
03.2024 - 02.2025
  • Patient Registration: Accurately collect and update patient information, including demographics, insurance details, and medical history in Practice Fusion Software.
  • Patient Communication: Act as a point of contact for patients, answering inquiries via phone, email, or in person, providing information and/or new paperwork via email, and ensuring a positive and smooth patient experience.
  • Medical Record Management: Maintain and organize patient medical records, ensuring accuracy and confidentiality. Take vitals and temperature when patients arrive for their appointments. Convert hard-copy charts to digital format. Prepare patients' charts for the next day.
  • Appointment Scheduling: Responsible for scheduling patients' appointments. Contacting patients to confirm and remind them of upcoming appointments.
  • Office Operations: Maintain a clean and organized office environment, including each room after any treatment, manage supplies, and handle general administrative tasks.
  • Prepare invoices in the "Square Invoice" system, and process payments.

Delivering Wow Manager

DLP Real Estate Capital
St. Augustine
07.2019 - 11.2022
  • Assisted Human Resources Manager in completion of new hire onboarding and offboarding tasks
  • Trained and oversaw WOW coordinators to be proficient in front office duties
  • Assisted in the planning and organizing of company events and outings
  • Maintained employee personnel files to include gathering new hire information, completion of I-9 verifications, and conducted quarterly file audits
  • Maintained compliance of Labor Law postings for all office locations
  • Created employee Staples business accounts and approved supply orders
  • Managed uniform orders for all maintenance teams
  • Managed the ordering of all new hire welcome packages
  • Sorted and organized incoming and outgoing mail
  • Managed and updated the wow coordinator's Standard Operating Procedures
  • Served as primary option on corporate call group and managed all voicemails from the mainline
  • Assisted team with scheduling, administrative tasks and various day to day tasks as assigned

Receptionist/Telemarketer

Brite Group Holdings, LLC / Home Clicks Realty, LLC
Orlando
10.2018 - 06.2019
  • Welcomed visitors by greeting them in person or on the telephone
  • Answered and/or referred inquiries
  • Directed visitors by maintaining employee and department directories
  • Created appointments for customers to tour model homes with realtors
  • Maintained security by following procedures and monitoring guest log-ins
  • Responded to inquiries about newly constructed homes
  • Answered incoming calls from prospective customers
  • Recorded customer's personal information accurately in computer system
  • Kept records of calls and sales and recorded useful information

Credit Specialist

Sears & Roebuck Customer Service Group
Lake Mary
02.2018 - 10.2018
  • Reviewed and processed credit review queues to resolve lender counter offers/declines
  • Monitored fraud alerts, consumer statements and address re-verifications
  • Determined credit application and applicant credit
  • Redirected applications to appropriate lenders
  • Answered call volume of at least 50 calls per day

Salesclerk - Furniture and Mattress Department

Sears, Roebuck and Company
Mayaguez
01.2012 - 12.2017
  • Assisted customers with sales, exchanges, and returns. Handled customer inquiries, and resolved issues.
  • Opened and reconciled cash registers daily.
  • Created merchandise displays.
  • Recommend appropriate furniture and mattress solutions.
  • Promote and sell furniture and accessories.
  • Explain the features and benefits of the products.
  • Negotiate prices, and close sales.
  • Meet or exceed sales targets.
  • Build relationships with customers.

Education

Associates Teaching Diploma -

Evangelical Training Association
Mayaguez, Puerto Rico
01.2014

Bachelor of Arts - Social Work

Ana G. Mendez University System
Cabo Rojo, Puerto Rico
01.2008

Skills

  • Patient registration
  • Appointment scheduling
  • Office operations
  • Customer service
  • Document organization
  • Problem solving
  • Attention to detail
  • Office supply management
  • Administrative support
  • Inbound phone call handling
  • Document scanning
  • Supply inventory
  • Office management
  • Mail handling
  • Database entry
  • Scanning and copying
  • Telephone reception
  • Office administration
  • Data entry

Certification

  • Social Work License {BA)
  • International Fitness Association Certificate
  • CPR and AED Infants and Adults Certificate
  • Life and MInistry Certificate

Languages

Spanish
Professional

Affiliations

  • Church Volunteer & Community Involvement
  • Community Outreach: Volunteered at a local food bank, assisting with food distribution and customer service, and Participated in mission trips, providing support to outreach communities.
  • Teaching:

Taught Sunday school classes for [3-10 group], developing engaging lesson plans.

  • Event Planning/Coordination:"Organized and managed church events, including [Evangelistic,youth events camps, retreats, workshops, etc], ensuring smooth execution and high attendance..

Accomplishments

Delivering Wow Award- Goes above and beyond delighting and amazing everyone we encounter!

References

References available upon request.

Timeline

Office Administrator

Authentic Oriental Healthcare
03.2024 - 02.2025

Delivering Wow Manager

DLP Real Estate Capital
07.2019 - 11.2022

Receptionist/Telemarketer

Brite Group Holdings, LLC / Home Clicks Realty, LLC
10.2018 - 06.2019

Credit Specialist

Sears & Roebuck Customer Service Group
02.2018 - 10.2018

Salesclerk - Furniture and Mattress Department

Sears, Roebuck and Company
01.2012 - 12.2017

Associates Teaching Diploma -

Evangelical Training Association

Bachelor of Arts - Social Work

Ana G. Mendez University System

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Nitza M. Candelario Martínez