Nitzana Liesdek
Kingsland,GA
Summary
Proven multitasker and relationship builder, excelled at Cracker Barrel Old Country Store by enhancing customer satisfaction and streamlining service. Leveraged exceptional customer service and POS system proficiency to elevate guest experiences and increase efficiency. Skilled in problem-solving and communication, adept at fostering guest engagement and driving positive outcomes.
Overview
3
3
years of professional experience
Work History
Server
Cracker Barrel Old Country Store
10.2022 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Listening to, and addressing customer complaints, and conerns, and de-escalating situations when needed.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server & Host
Hwy 55 Burgers Shakes & Fries
10.2020 - 09.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Camden County Highschool
Kingsland, GA05.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Multitasking Abilities
- Problem-Solving
- Excellent Communication
- Relationship Building
Timeline
Server
Cracker Barrel Old Country Store
10.2022 - 08.2023
Server & Host
Hwy 55 Burgers Shakes & Fries
10.2020 - 09.2022
Camden County Highschool
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