Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Nitzia Luna

Nitzia Luna

Summary

Dynamic Supervisor with proven leadership at Lab Corporation of America, enhancing team productivity through effective training and conflict resolution. Skilled in process improvement and customer service, I fostered a collaborative environment that boosted morale and ensured timely project completions, significantly improving customer satisfaction and team efficiency.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Supervisor

Lab Corporation of America
03.2007 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.

Medical Assistant

Imperial Beach Health Center
10.2000 - 09.2003
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Education

Associate of Applied Science - Medical Assistant

UEI
Chula Vista, CA
02-2001

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation
  • Decision-making
  • Complex Problem-solving
  • Team building
  • Process improvement
  • Payroll processing
  • Task delegation
  • Problem-solving
  • Multitasking Abilities
  • Time management
  • Adaptability and flexibility
  • Active listening
  • Professionalism

Accomplishments

  • Achieved laboratorian of the year award.
  • Used Microsoft Excel to develop productivity board tracking.
  • Supervised team of 36 staff members.

Certification

Medical Assistant Certification

Mental Health Aider

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Supervisor

Lab Corporation of America
03.2007 - Current

Medical Assistant

Imperial Beach Health Center
10.2000 - 09.2003

Associate of Applied Science - Medical Assistant

UEI

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