Niulka Velazquez Rentas
Ponce
Summary
Dynamic professional with a friendly demeanor and strong problem-solving skills, experienced at Helping Home Care Service and Charley's Cheesteak. Proven track record in enhancing customer satisfaction and developing high-performing teams. Adept at managing budgets and fostering collaboration, while maintaining a safe and organized environment. Committed to driving results and supporting team success.
Overview
3
3
years of professional experience
Work History
Cuido De Paciente
Helping Home Care Service
03.2022 - 03.2025
Asistente De Manager
Charley's Cheesteak
10.2023 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
12 -
Charlotte High School
Florida, NY05.2021
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Computer skills
- Organizational skills
- Calm under pressure
- Organization and time management
- Decision-making
- Problem resolution
Español y Ingles
Soy bilingüe
Disponibilidad Completa
Timeline
Asistente De Manager
Charley's Cheesteak
10.2023 - 12.2024
Cuido De Paciente
Helping Home Care Service
03.2022 - 03.2025
12 -
Charlotte High School
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