Niurdys Duran
1605 NE Miami Gardens Dr. Apt.105 Miami,FL
Summary
Safety-oriented professional with a background in security operations. Proven ability to remain calm under pressure, effectively manage emergencies, and provide exceptional customer service. Demonstrated ability to work collaboratively in team settings, while ensuring customer satisfaction and safety.
Overview
10
10
years of professional experience
Work History
Lead Customer Assistance Representative/GSC
Envoy Air Inc.
Miami, FL
10.2022 - Current
- Executed security duties for flights, ensuring compliance with local, state, and federal regulations.
- Trained in emergency response protocols and safety standards.
- Conducted aircraft inspections to identify safety threats.
- Monitored restricted areas and responded to security alerts promptly.
- Participated in regular training exercises to enhance performance and adherence to federal safety guidelines.
Real Estate Agent
Self-employed
Miami, FL
01.2019 - 12.2022
- Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
- Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Maintained updated knowledge of local real estate markets.
Pilot Crew Scheduler
Skylease Cargo
Miami, FL
12.2015 - 01.2019
- Developed and maintained a crew scheduling system to ensure accurate flight coverage.
- Monitored and tracked pilot availability, vacation requests, and other absences.
- Assigned pilots to flights based on their qualifications, experience, and availability.
- Created rosters for crews assigned to international flights in accordance with FAA regulations.
- Communicated with pilots regarding any last-minute schedule changes or adjustments.
Office Assistant
Carlos Perez Accounting
Miami, FL
12.2014 - 12.2015
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Processed journal entries for accruals, amortization and other adjustments.
- Reviewed customer accounts to ensure accuracy of billing information and payment terms.
- Entered data into accounting software programs.
Education
Ground Security Coordinator Certificate -
Envoy Air Inc.
Miami, FLCompleted Coursework Towards ESOL -
Miami Dade College
Miami, FLHigh School Diploma -
Eduardo Agramonte
Camaguey, CubaSkills
- Safety practices
- Customer service excellence
- Effective communication
- Team collaboration
- Problem-solving
- Attention to detail
- Adaptability
- Ability to work under pressure
- Proficiency with computers
- Organizational skills
Languages
Spanish
Full Professional
English
Professional
Timeline
Lead Customer Assistance Representative/GSC
Envoy Air Inc.
10.2022 - Current
Real Estate Agent
Self-employed
01.2019 - 12.2022
Pilot Crew Scheduler
Skylease Cargo
12.2015 - 01.2019
Office Assistant
Carlos Perez Accounting
12.2014 - 12.2015
High School Diploma -
Eduardo Agramonte
Ground Security Coordinator Certificate -
Envoy Air Inc.
Completed Coursework Towards ESOL -
Miami Dade College
Similar Profiles
Rachel HanleyRachel Hanley
Flight Attendant at Envoy Air Inc.Flight Attendant at Envoy Air Inc.
Mary MurphyMary Murphy
First Officer at Envoy Air Inc.First Officer at Envoy Air Inc.
JOSEPH DOUGLASJOSEPH DOUGLAS
Customer Service Representative at Envoy Air Inc.Customer Service Representative at Envoy Air Inc.
Logan HamiltonLogan Hamilton
Baggage Handler at Envoy Air Inc.Baggage Handler at Envoy Air Inc.
Tralycia YoungTralycia Young
Claims Resolution Specialist at Focus Insurance Agency (Remote)Claims Resolution Specialist at Focus Insurance Agency (Remote)