Niurka Cabrera
Philadelphia,PA
Summary
Bilingual Housekeeper Desires a role with a stable and profitable organization to be a member of a team and utilize the experience to the fullest. Hardworking Cleaning professional bringing years of experience in GMP and Quality settings. Self-motivated and efficient with ability to handle all facets of facility cleaning. Also accustomed to proper use of hazardous chemicals. Organized and possessing knowledge of various cleaning methods with Hands-on experience in operating housekeeping equipment.
Dependable and Proficient offering eight-year history of cleaning industry service in maintaining bathrooms and kitchens, as well as hotel and motel services.
Highly organized and team-driven with strong customer satisfaction focus. Reliable, effective at providing high quality, consistent cleaning services . Detail-oriented cleaning professional with outstanding interpersonal communication skills.
Overview
25
25
years of professional experience
Work History
CSR
SBM Management Services
W. Point, PA
09.2013 - Current
- Experienced in working well with co-workers and customers
- Understand and follow explicit instructions such as maintain clear work area, perform repetitive tasks, follow all protocols, policies and rules
- Comply with company safety
- Perform work assignments in a team with other employees
- Recommend, and help locate and obtain out-of-stock products based on customer requests ans requests
- Increased efficiency and team productivity by promoting adherence to Standard Operation Procedures and best practices to company policies
- Provide punctual ongoing guest services
- Field diverse customer questions about issues such as available material stock on hand
- Consult with clients to resolve discrepancies and create effective solutions for a better work flow and Manage time effectively
- Replacement of damaged or missing products
- Resolve customer inquiries and complaints quickly. Follow up with customers about resolved issues and completed actions to maintain high standards of customer service
- Train new personnel regarding company operations, policies and services
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Housekeeping Attendant
TownePlace Suites Hotel
Horsham, PA
11.2012 - 09.2013
- Inspect unoccupied rooms to determine the need to clean and maintain them
- Perform cleaning activities such as sweeping, mopping floors
- Used chemicals by following safety protocols and procedures
Housekeeping
Wegmans Food Supermarkets Inc.
Malvern, PA
10.2011 - 08.2012
- Kept building entryway glass clean and polished for professional presentation
- Disposed of trash and recyclables each day to avoid waste buildup
- Verified that all storage areas and carts were clean and organized
- Removed waste paper and other trash from premises to designated area
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment
- Stripped and refinished hard surface floors to maintain quality condition and appearance
- Used chemicals to disinfect floors, counters and furniture
Packer
Utility Services
, PA
10.2010 - 10.2011
- Conducted in-depth inspections of both incoming and outgoing shipments to support quality assurance goals
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked
- Effectively operated equipment to receive and transport items
- Reviewed orders by inspecting labeling, packaging and contents
Assistant Supervisor and Dealer
Matum Casino
Santiago, Dominican Republic
03.1999 - 08.2010
- Organized and controlled blackjack tournaments
- Served as spokesperson and representative for stations
- Exchanged legal currency for gambling chips and coin money
- Dispensed and balanced betting currency throughout games to secure accurate receipt, accounting, and distribution of player and house funds
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently
Education
Some College (No Degree) - Liberal Arts And General Studies
UAPA University Universidad Abierta Para Adultos
Santiago Dominican RepublicHigh School Diploma -
APEC High School
Santiago Dominican Republic06.2009
Skills
- Fluent Spanish and basic English
- Ability to multitask and learn to work under pressure
- Machine handling inside GMP environment
- Staff education and training of new personnel
- Service standard compliance
- Stock management and replenishing of material needed
- High energy level for the completion of tasks
- Good Manufacturing Practices
Timeline
CSR
SBM Management Services
09.2013 - Current
Housekeeping Attendant
TownePlace Suites Hotel
11.2012 - 09.2013
Housekeeping
Wegmans Food Supermarkets Inc.
10.2011 - 08.2012
Packer
Utility Services
10.2010 - 10.2011
Assistant Supervisor and Dealer
Matum Casino
03.1999 - 08.2010
Some College (No Degree) - Liberal Arts And General Studies
UAPA University Universidad Abierta Para Adultos
High School Diploma -
APEC High School
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