Niurka Chavez
Tampa,FL
Summary
Motivated individual who thrives in delivering compassionate efficient care in a fast-paced environment. Outstanding ability to connect with patients work collaboratively with coworkers and experienced in private physician office.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant/Patient Referral Coordinator
Wellmed Medical Management
03.2021 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Oriented and trained new staff on proper procedures and policies.
- Enhanced patient experience by coordinating timely and efficient referrals to specialists.
- Worked with patients to schedule tests and procedures.
- Coordinated transportation to get patients to and from medical appointments.
- Verified patient insurance eligibility and entered patient information into system.
- Submit authorization request via avality,Optimum,Freedom,wellcare and Careplus portal.
- Hedis measures with Medicare Advantage plans. Coordinate care for any open measures.
Certified Medical Assistant/ Front Office
Access Healthcare
06.2018 - 03.2021
- Organized charts, documents and supplies to maintain team efficiency.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Scheduled appointments for patients via phone and in person.
- Educated patients about medications, procedures and physician's instructions.
- Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Assisted physicians by preparing patients for procedures, including EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions as needed.
- Perform Pt/INR Checks
- Assist with Ear Lavage
- Check out patients and give orders/referrals.
Authorization Coordinator
USA SPINE
01.2017 - 04.2018
- Notified ordering providers of denied authorizations.
- Contacted insurance carriers to obtain authorizations for interventional spine procedures.
- Coordinated resolutions for issues and appealed denied authorizations.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Communicated with outside offices to obtain records.
- Answered office phone and emails to schedule appointments, forward information.
- Prepared medical charts, scanned documents and organized patient information.
- Registered new patients and created files with detailed personal and medical information.
- Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
- Contact attorney offices for auto coverage on auto cases seen in office such as pip benefits auto adjuster information.
- Worked with ambulatory facilities to schedule procedures for spine surgeon.
Medical Receptionist
Dr.Robert Martinez
04.2014 - 01.2017
- Set up appointments for physician visits, Independent Medical Exams, Conferences and Depositions.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Chart Filing,
Education
Medical Assisting
Concorde Institute
2014
High School Diploma -
Hillsborough Senior High School
Tampa, FL2010
Skills
- Positive attitude
- Extremely organized
- Motivated verbal communication
- Patient/family focused
- Medical terminology Knowlege
- HIPAA compliance
- Patient scheduling
- Charting expertise
- Bilingual in Spanish
- Calm and level-headed under stress
- Reliable transportation
Certification
- Certified Medical Assistant (CMA)
- CPR Certified
Languages
Spanish
Native or Bilingual
Timeline
Certified Medical Assistant/Patient Referral Coordinator
Wellmed Medical Management
03.2021 - Current
Certified Medical Assistant/ Front Office
Access Healthcare
06.2018 - 03.2021
Authorization Coordinator
USA SPINE
01.2017 - 04.2018
Medical Receptionist
Dr.Robert Martinez
04.2014 - 01.2017
Medical Assisting
Concorde Institute
High School Diploma -
Hillsborough Senior High School
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