Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Niurka Jiménez-Jailall

Astoria,NY

Summary

Bring my training and expertise to lead teams to deliver quality software on time. As a new CSM with wide professional experience, I’m looking to inspire and direct teams to produce their best work in an Agile Framework. I have a strong belief in the Agile principles of commitment, focus, openness, respect, and courage. My previous business experience has given me the capability to understand complex systems and to be adaptable to dynamic company, customer, and project needs. I believe relationships are opportunities for growth and have over 20 years experience collaborating across diverse perspectives towards problem solving and team goals. I am a nuanced systems thinker that enjoys removing impediments for the teams I work with and l look forward to leveraging my knowledge and skills to lead teams towards delivering customer-centric products and features. I seek an opportunity to work in a positive environment that values peoples development and thus in turn leads to innovative societal innovation.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Student Services Advisor

Bank Street College of Education
07.2020 - Current
  • Under institutional restructure, acquired mastery of cross functional systems and procedures to ensure holistic student services support for a caseload of 150+ students across thirteen-degree programs.
  • Mentored and coached fellow Student Services Advisors in Registrar’s Office processes such as change of degrees, immunization compliance, and degree audit processing.
  • Work cross-functionally to support students with academics, registration, billing, and financial aid needs, guiding students through decision making process, and ensuring communication among stakeholders.
  • Provide guidance to students and faculty in regards to college systems, policies, and procedures, including troubleshooting technical and/or process related barriers.
  • Process changes in student academic records including changes of degree programs, prerequisites, course waivers, and transfers of credit.
  • Provide phased reviews of student status and outstanding deliverables to mitigate risks and manage issue resolution for successful academic progression such as holds, prerequisites, immunizations, waivers, financial aid documentation, tuition payment, state mandated trainings, and leave of absences.
  • Conduct academic progress audits and collaborate with program directors to support successful degree completion and conferral.
  • Support students throughout their program with timely referral to college support services such as writing assistance, disability services, certification counseling, and career services.
  • Collaborate with marketing director in biweekly content creation and distribution of student newsletters.
  • Manage partnership with Hunter College School of Social Work in creating and facilitating timely processing of semester-based consortium agreements for the purposes of allocating appropriate financial aid to students.
  • Serve on special committees including Information Technology & Student Services Committee, Case Study Inquiry Group, Space Planning Committee, and Assessment Task Force.

Assistant Registrar

Bank Street College of Education
04.2016 - 06.2020
  • Created and maintained catalog course creation on college website and registration portal each semester in collaboration with Department Chairs and Information Technology Office.
  • Coordinated registration cycle planning and testing in collaboration with the Information Technology, Business, and Financial Aid Offices for seamless registration system functionality ahead of launch each semester.
  • Optimized student experience by resolving real-time registration barriers for students and faculty.
  • Responsible for obtaining, tracking and reporting immunization compliance of entire graduate student population in accordance with New York State Department of Health.
  • Implemented and managed graduate student registration with NYC Department of Education Fingerprinting Services in advance of slated programmatic fieldwork placement.
  • Managed strategic staggered communication outreach to students in regards to registration, immunization, and fieldwork placement requirements and timelines.
  • Supported the delivery of a student online registration system in shift from a paper-based system with Registrar Office Leadership and Information Technology Office.
  • Responsible for evaluating and processing schoolwide Changes of Degree Program requests.
  • Initiated and executed the Change of Degree Program process and form with input from Departmental Chairs, Graduate School Dean, Assistant Dean, and Registrar.
  • Onboarded new vendor, Clearinghouse Services, as key office liason, transitioning transcript services from in house to an outside vendor.
  • Attended Communications Office trainings to build and maintain Registrar Office web presence with the adaptation of Wordpress.
  • Shared in functions of Registrar’s Office including student degree auditing, transcript/verification processing, waiver updates, records management and maintenance, preparation and execution of graduation ceremonies, and providing support for faculty and students.
  • Registrar Office representative mapping registrar processes and requirements for new Content Management System integration.
  • Partnered with Student Services Offices to engage students in career fairs, open houses, and yield events.

Research Assistant

Fashion Institute of Technology
04.2005 - 04.2016
  • Supported the Managing Coordinator in managing and growing “Hot Topics” courses, seminars, and certificates for the Center for Continuing and Professional Studies (CPS).
  • Refined the scheduling of courses for CPS from phone system to staggered electronic communications.
  • Worked with various stakeholders to develop and publish School of Continuing Studies non-credit courses brochure in advance of registration each semester.
  • Designed and managed the Professional Studies website with support from the External Relations Office.
  • Learned basic html programming to enable marketing and sale of courses on third party Touchnet Information Systems, in shift from in-person and fax registrations to online presence.
  • Sustained relationship with third-party website company in marketing and managing of CPS courses and registrations through their website, coursehourse.com
  • Managed the production and distribution of marketing materials and direct mail in collaboration with the External Relations Office, the in-house Communication Design Department, and printer.
  • Attended Carnegie Communications Conference as part of committee expanding CPS Business into social media platform.
  • · Participated in schoolwide website redesign focus group, new CMS integration, and launch of special projects such as the English Language Institute at FIT.

Assistant Account Executive

OMNICOM MEDIA GROUP, RAPP Collins Worldwide
08.2003 - 04.2005
  • Managed and executed the Mercedes-Benz loyalty and retention stream of communications evaluating progress, quality, and managing issue resolution in collaboration with internal designers, production, and accounts team.
  • Prepared and distributed all agency/client minutes; recording and reporting closure of key initiatives.
  • Ensured integration of general and internet marketing communications.
  • Ensured quality of all direct mail pieces on press.
  • Developed data processing instructions for mail file set up and transfer of marketing materials for regional dealerships.
  • Responsible for Maybach loyalty fulfillment.
  • Maintained, tracked, and finalized client billing records.
  • Assisted with Alzheimer’s Association pro bono account working with focus groups and on direct marketing communications.

Assistant Account Executive

YOUNG & RUBICAM, The Bravo Group
11.2002 - 08.2003
  • Monitored and executed all production activity and maintained background and project-specific files for print, television, and outdoor media on AT&T, Kraft Foods, Philip Morris Youth Smoking Prevention, and Pfizer accounts.
  • Ensured that all agreed-upon schedules were adhered to and campaign deliverables met.
  • Documented all agency/client interactions and decisions via conference reports and created presentation decks.
  • Prepared, analyzed, and tracked client media and production expenditures.

Traffic Coordinator

YOUNG & RUBICAM, The Bravo Group
06.2001 - 11.2002
  • Assessed scope of all agency projects for Kraft Foods, AT&T, Philip Morris Youth Smoking Prevention, and Pfizer accounts, determining production timelines, and managing budget and creative requirements respectively.
  • Acted as liaison between account management and the design, copywriting, and production teams, ensuring smooth project progression and managing change requests and mitigating challenges as needed.
  • Routed projects through agency and ensured that all required steps and procedures were followed, communicating status to involved stakeholders throughout project lifecycles.
  • Monitored all production activities ensuring project delivery goals were met, anticipating and escalating risks in budget and/or scheduled deadlines.
  • Managed vendors and trafficked materials to broadcast stations to ensure timely airing of television spots.
  • Managed day-to-day trafficking of advertising, including opening jobs, billing and invoicing.
  • Managed day-to-day trafficking of advertising, including opening jobs, billing and invoicing
  • Trained new employees on agency procedures.

Education

Master of Science in Education- Higher Education Administration - Leadership, Diversity and Student Development

Baruch College, City University of New York

Associate of Applied Science- Textile and Surface Design -

Fashion Institute of Technology, State University of New York

Bachelor of Arts- Communication and Media Studies -

Fordham University

Skills

  • Fluent in Spanish Language
  • Higher Education Content Management Systems: Blackbaud, Jenzabar CX
  • Financial Aid Management System: PowerFAIDS
  • TouchNet Information Systems
  • Microsoft Office Suite
  • Google Suite
  • Website Content Management Systems
  • Interpersonal Skills
  • Customer Service Orientation
  • Needs Assessment
  • Adaptability and Flexibility
  • Zoom
  • Conflict resolution

Certification

Certified ScrumMaster (CSM®)

Timeline

Student Services Advisor

Bank Street College of Education
07.2020 - Current

Assistant Registrar

Bank Street College of Education
04.2016 - 06.2020

Research Assistant

Fashion Institute of Technology
04.2005 - 04.2016

Assistant Account Executive

OMNICOM MEDIA GROUP, RAPP Collins Worldwide
08.2003 - 04.2005

Assistant Account Executive

YOUNG & RUBICAM, The Bravo Group
11.2002 - 08.2003

Traffic Coordinator

YOUNG & RUBICAM, The Bravo Group
06.2001 - 11.2002

Master of Science in Education- Higher Education Administration - Leadership, Diversity and Student Development

Baruch College, City University of New York

Associate of Applied Science- Textile and Surface Design -

Fashion Institute of Technology, State University of New York

Bachelor of Arts- Communication and Media Studies -

Fordham University

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Niurka Jiménez-Jailall