Niurka Martinez
Lehigh Acres,USA
Summary
Dedicated Customer Service Representative with extensive industry experience, recognized for establishing strong rapport with clients and maintaining high levels of customer satisfaction. Proven track record as a solid team player, leveraging a positive attitude to enhance client relationships and contribute to overall company success. Core competencies include effective communication, relationship building, and problem-solving in dynamic environments. Aiming to leverage expertise in customer engagement to drive business growth and foster lasting partnerships.
Overview
9
9
years of professional experience
Work History
Support Services Worker
The McGregor Clinic, Inc
04.2021 - Current
- Developed collaborations with community groups to support additional client needs.
- Promoted communication and self-expression among disabled individuals.
- Handled patient inquiries efficiently to ensure superior care delivery.
- Coordinated activities and outings tailored to individual needs.
Real Estate Sales Associate
MGR Real Estate
07.2016 - Current
- Collaborated with escrow companies and lenders to ensure terms and conditions of purchase agreements were met by closing date.
- Achieved excellence in designing and integrating novel processes for customer prospecting, elevating agency acquisition metrics.
- Kept detailed records of transactions including sales figures, contact info for clients, and property listings.
- Analyzed financing possibilities to help clients achieve favorable terms and rates.
- Guided customers through real estate regulations and valuations.
Front Desk Representative
Radiology Regional Center
11.2019 - 04.2021
- Provided customer support through efficient handling of inbound communications including calls, chats and emails.
- Accepted payments and organized billing.
- Maintained accurate record of patient demographics and preferences.
Education
BACHELOR OF SCIENCE -
HIGHER PEDAGOGIC INSTITUTE OF PINAR
Pinar del Río, CUBA07.1989
Skills
- Excellent, customer-focused, interpersonal skills
- Bilingual Communication in Spanish and English
- Excellent computer skills
- Effective Problem-Solving and Decision-Making
- Efficient Task Management
- Collaborative Team Member
- Compassionate Interaction
- Skilled in Addressing Customer Concerns
- Microsoft Office Programs
- Confidentiality
- Multitasking and organization
References
References available upon request.
Timeline
Support Services Worker
The McGregor Clinic, Inc
04.2021 - Current
Front Desk Representative
Radiology Regional Center
11.2019 - 04.2021
Real Estate Sales Associate
MGR Real Estate
07.2016 - Current
BACHELOR OF SCIENCE -
HIGHER PEDAGOGIC INSTITUTE OF PINAR
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