NIURKA MALAVE

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Managed filing system, entered data and completed other clerical tasks.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Verified items billed against items ordered and reconciled differences through follow-up with vendor.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Managed time efficiently in order to complete all tasks within deadlines.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Cultivated interpersonal skills by building positive relationships with others.
• Developed and maintained courteous and effective working relationships.
• Paid attention to detail while completing assignments.

• Developed and maintained strong relationships with tenants, owners, and vendors.
• Managed all aspects of marketing, including online posting and community outreach.
• Responsible for all aspects of property management including resident relations and monthly event planning.
• Responsible for supervision of all maintenance and office personnel while ensuring their ongoing professional development.
• Managed extremely low-income set-aside program for affordable housing.
• Maintained resident files and annual audits according to state LIHTC and Section 8 compliance guidelines.
• Ensured compliance of Fair Housing Laws, passing state audits with 100% scores.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Monitored effective lease renewal programs to maintain high occupancy rates.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Generated leads for sales and rental properties through cold calls and referrals.
• Maximized rental income while minimizing expenses through effective planning and control.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Implemented marketing strategies to increase occupancy rates.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Coordinated eviction procedures when needed.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes. (Pre-leased community to 100% goal)
• Organized brand new office, files during construction period.
• Continually maintained physical and economic occupancy at/above budget of 95%
• Decreased maintenance expenses by 5%.

• Responsible for all administrative duties such as documenting and submitting payroll of employees, bill-coding, and creation.
• Processing of monthly financial reports for corporate office.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes. Coordinated eviction procedures when needed.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintained resident files and annual audits according to state LIHTC and Section 8 compliance guidelines.
• Ensured compliance of Fair Housing Laws, passing state audits with 100% scores.
• Awarded Best Customer Service award from company-wide evaluation.
• Maintained physical and economic occupancy at/above budget of 95%.
• Administered operations to handle needs of more than 600 tenants across 240 property units.
• Maintained enough units market-ready for lease.
• Coordinated with legal counsel to resolve tenant disputes.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Decreased tenant complaints by promptly and appropriately, calling in repairmen, and other support services.
• Proficient in Fair Housing Laws, Yardi Software and LIHTC guidelines.