Niusha Ghobadifar
Pasadena,CA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
Wellbeing Center Superviso
Fairmont Grand Del Mar
06.2022 - Current
- Welcoming guests, Identifying and meeting their needs
- Make sure to understand guests concerns and needs.
- Appreciate their stay with resort.
- Taking time to make guests satisfied by doing the right things.
- Engaging with guests in order to provide the best service.
- Completed bi-weekly payroll for 8 employees.
Medical Office Referral Coordinator (IHA)
IHA
01.2019 - 02.2022
- Coordinating referral appointments, sending referral forms to health records, answering phone calls, transporting patients to specific facilities, and verifying insurance information
- Notifying patients with referral information.
- Devised appointment guidelines and schedules for 25 treatment appointments each day.
- Transcribed over 100 medical records per week.
- Enhanced patient satisfaction by streamlining appointment scheduling and managing office communications.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
- Improved medical team collaboration by coordinating schedules, meetings, and conferences.
- Increased office efficiency with effective management of medical records and documentation.
Teller Coordinator
Us Bank
09.2018 - 01.2019
- Welcoming customers
- Make them feel special
- Show them how important their business is for company
- Make sure to understand their questions
- Appreciate their business
- Assisting other Tellers in order to have a better team environment
- Taking time and respect customers' time's value by providing the best service
- Engage with customers by asking questions to have a better understanding of their needs.
- Trained and coached five tellers on banking operations to provide exceptional customer service.
- Improved cross-selling of bank products by providing tailored recommendations based on customer needs.
- Increased accuracy in transaction processing by conducting thorough audits and reconciliations.
- Ensured compliance with banking regulations by staying current on industry changes and updating policies accordingly.
- Collaborated with other departments to resolve complex customer issues, ensuring timely resolution and satisfaction.
- Boosted team morale and productivity by fostering a supportive work environment and offering regular feedback.
- Assisted in training new hires, resulting in improved performance and quicker acclimation to the workplace.
- Identified potential fraudulent activities, protecting the bank''s assets through diligent monitoring of transactions.
- Maintained accurate records of daily transactions, promoting transparency and accountability within the team.
Client Relationship Consultant
Us Bank
07.2017 - 09.2018
- Welcoming customers
- Make them feel special.
- Show them how important their business is for company.
- Make sure to understand their concerns and needs.
- Appreciate their business.
- Taking time to make customers satisfied by doing the right things
- Engaging with customers in order to provide the best service.
- Collaborated with cross-functional teams to deliver exceptional customer experiences, resulting in increased referrals.
- Managed a portfolio of high-value accounts, ensuring personalized attention and timely resolution of any issues or concerns.
- Strengthened customer relationships by actively listening to their concerns and providing tailored solutions.
- Enhanced customer satisfaction levels with efficient problem-solving skills and prompt resolution of issues.
- Streamlined the customer onboarding process for improved retention rates and long-term loyalty.
- Coordinated successful promotional events to increase brand awareness and drive new customer acquisitions.
Education
Bachelor of Science -
SDSU
San Diego, CASkills
- Organizational Skills
- Employee Retention
- Customer Service
- Resource Allocation
- Fluent in Farsi and English
- Flexible and Adaptable
- Relationship Building
- Team building
- Time Management
- Critical Thinking
- Social Perceptiveness
Languages
Farsi
English
Personal Information
Hobbies: Church, going out and meeting new people, Hiking, Reading, Gym, always willing to make new friends and learn new life experiences.
Timeline
Wellbeing Center Superviso
Fairmont Grand Del Mar
06.2022 - Current
Medical Office Referral Coordinator (IHA)
IHA
01.2019 - 02.2022
Teller Coordinator
Us Bank
09.2018 - 01.2019
Client Relationship Consultant
Us Bank
07.2017 - 09.2018
Bachelor of Science -
SDSU
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