Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nivea Betty

Fort Lauderdale ,FL

Summary

Dynamic and detail-oriented licensed cosmetologist with a proven track record at Cosmetic Therapy, excelling in client consultation and appointment scheduling. Renowned for building a loyal clientele through exceptional customer service and advanced hair styling techniques, consistently enhancing client satisfaction and retention. Committed to maintaining a clean, safe, and welcoming environment. I also have my BLS license in CPR.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hairstylist

Cosmetic Therapy
05.2020 - Current
  • This is my self owned business I maintain clients hair, style it to their liking, and wash/blow dry as well. I am the only partner in this business so I do everything myself. I book the appointments myself. Send out the reminders. Collect the money. And style the hair myself as well. It’s is a full entrepreneurship.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.

Front Office Assistant

Dillard High School
05.2025 - 08.2025
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Reviewed and updated customer information in database for accuracy.
  • Increased client retention by providing exceptional service while managing check-in and check-out processes.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
  • Developed procedures for handling sensitive information, maintaining confidentiality and adhering to company policies.
  • Updated client databases regularly while maintaining accuracy in contact details comprehensively.
  • Managed inventory supplies, reducing waste and ensuring availability of essential materials for daily operations.

Team Leader

Tropical Smoothie Cafe
08.2022 - 12.2024
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Education

High School Diploma - Diagnostic Medical Sonography

Broward College
Fort Lauderdale, FL

Skills

  • Quick learner
  • Client consultation
  • Appointment scheduling
  • Hair styling techniques
  • Detail-orientated
  • Customer consultation
  • Schedule management
  • Advanced communication skills
  • State licensed cosmetologist
  • Customer education
  • Appointment coordination
  • Sales expertise
  • Outstanding client retention
  • Chemical safety

Certification

I have a certification in BLS so I am CPR certified and I took an EMS class. So I know much about the medical field and patient transporting/ care.

Timeline

Front Office Assistant

Dillard High School
05.2025 - 08.2025

Team Leader

Tropical Smoothie Cafe
08.2022 - 12.2024

Hairstylist

Cosmetic Therapy
05.2020 - Current

High School Diploma - Diagnostic Medical Sonography

Broward College

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Nivea Betty