Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nivedita Cheralayath

Duluth,GA

Summary

Dynamic and results-driven professional with extensive experience as a Restaurant Manager at Self Employed Services, with a strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

18
18
years of professional experience

Work History

Restaurant Manager

Self Employed Services
01.2025 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.

Proprietor

Catering Services
09.2017 - 02.2023
  • Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
  • Developed and managed relationships with vendors and suppliers.
  • Optimized team hiring, training, and performance.
  • Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
  • Increased customer satisfaction by providing personalized service and addressing clients'' needs.
  • Managed finances, budgeting, and forecasting to optimize business growth and profitability.
  • Mentored staff members, fostering professional development and enhancing overall team performance.
  • Provided customer service on accounts and resolved problems.
  • Studied market to determine optimal pricing of goods and capitalize on emerging opportunities.

Regional Sales Director

Kiara Wines
04.2013 - 02.2015
  • Led a high-performing sales team, providing coaching and mentoring to achieve ambitious targets.
  • Developed and executed sales plans for consistent growth in revenue and profitability.
  • Provided accurate forecasts based on comprehensive data analysis which informed decision-making across various departments within the company.
  • Organized successful product launches, promotional events, and trade shows that generated significant brand exposure within the region.
  • Forecasted annual, quarterly, and monthly sales goals.
  • Coordinated full sales operations within assigned region.
  • Delivered exceptional customer service, resulting in increased retention rates, referrals, and repeat business from satisfied clients.
  • Prepared and reviewed annual budgets.

Cabin Crew Member

SpiceJet
08.2007 - 07.2009
  • Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
  • Supported smooth meal service operations by accurately taking orders from passengers, serving meals efficiently while accommodating dietary restrictions or allergies upon request.
  • Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
  • Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
  • Led safety demonstrations before each flight, educating passengers on proper use of equipment and emergency exits.

Education

Bachelor of Arts - Psychology

Magadh University
Bodhgaya
12-2006

Skills

  • Team management
  • Inventory control and record keeping
  • Customer engagement
  • Staff management
  • Organization and prioritization
  • Staff scheduling
  • Adaptable
  • Recruitment

Languages

English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Limited Working

Timeline

Restaurant Manager

Self Employed Services
01.2025 - Current

Proprietor

Catering Services
09.2017 - 02.2023

Regional Sales Director

Kiara Wines
04.2013 - 02.2015

Cabin Crew Member

SpiceJet
08.2007 - 07.2009

Bachelor of Arts - Psychology

Magadh University

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Nivedita Cheralayath