Niveria De Sousa
North Dartmouth
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Human Service Assistant
Department Of Transitional Assistance
05.2023 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Patient Care Representative
South Coast Physical Therapy
04.2022 - 04.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
Patient Care Representative
Hawthorn Medical
08.2019 - 04.2022
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored specifically for each patient''s unique needs.
Education
Associate of Science - Office Medical Management And Human Resources
Bryan University
Tempe, AZ05.2024
Skills
- Professional boundaries
- Motivational Interviewing
- Ethical Practice
- Relationship Building
- Client Advocacy
- Goal Setting
- Workflow Management
- Document Management
- Customer Service
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
Languages
Portuguese
Native or Bilingual
Timeline
Human Service Assistant
Department Of Transitional Assistance
05.2023 - Current
Patient Care Representative
South Coast Physical Therapy
04.2022 - 04.2023
Patient Care Representative
Hawthorn Medical
08.2019 - 04.2022
Associate of Science - Office Medical Management And Human Resources
Bryan University
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