Niveria De Sousa
North Dartmouth
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Human Service Assistant
Department Of Transitional Assistance
Taunton, MA
05.2023 - Current
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Patient Care Representative
South Coast Physical Therapy
North Dartmouth, MA
04.2022 - 04.2023
- Maintained confidentiality of patient data and condition to safeguard health information.
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
Patient Care Representative
Hawthorn Medical
North Dartmouth, MA
08.2019 - 04.2022
- Actively participated in staff meetings contributing valuable insights into improving processes within the clinic to enhance patient experience.
- Efficiently managed high volumes of phone calls, messages, and inquiries from patients or other healthcare providers, ensuring prompt responses and resolutions.
- Streamlined appointment scheduling for better time management, resulting in decreased wait times and increased patient satisfaction.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Coordinated patient referrals to specialists or external facilities when necessary for further treatment or evaluation.
- Demonstrated exceptional organizational skills by managing multiple tasks simultaneously while prioritizing urgent matters effectively in a fast-paced setting.
- Provided compassionate support to patients during difficult situations, offering emotional reassurance while maintaining a professional demeanor.
- Enhanced communication between patients, families, and healthcare providers through clear explanations of treatment plans and procedures.
- Facilitated smooth transitions between departments by coordinating appointments and sharing relevant documentation with other healthcare professionals as needed.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored specifically for each patient''s unique needs.
Education
Associate of Science - Office Medical Management And Human Resources
Bryan University
Tempe, AZ05.2024
Skills
- Professional boundaries
- Motivational Interviewing
- Ethical Practice
- Relationship Building
- Client Advocacy
- Goal Setting
- Workflow Management
- Document Management
- Customer Service
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
Languages
Portuguese
Native or Bilingual
Timeline
Human Service Assistant
Department Of Transitional Assistance
05.2023 - Current
Patient Care Representative
South Coast Physical Therapy
04.2022 - 04.2023
Patient Care Representative
Hawthorn Medical
08.2019 - 04.2022
Associate of Science - Office Medical Management And Human Resources
Bryan University