Nivetha Ravichandran
Fort Mill,SC
Summary
Food and Nutrition Eligibility Specialist with expertise in eligibility determination and case management at the Department of Social Services. Processed over 100 applications monthly, ensuring compliance and accuracy while delivering exceptional customer service. Proficient in data entry and dedicated to maintaining confidentiality in all interactions.
Overview
3
3
years of professional experience
Work History
Medicaid Eligibility Specialist
Department of Social Services
Charlotte, North Carolina
01.2021 - 03.2024
- Meet with customers to gather information and determine eligibility for the Food and Nutrition Services (FNS) program.
- Experience in Process applications and keep detailed accurate records of each case.
- Help customers in person, over the phone, by email or by mail with questions or concerns about their benefits.
- Assisted walk-in customers, and provide support with applications and program requirements.
- Offer referrals to other community resources and benefit programs.
- Entered required information into online systems to authorize benefits.
- Review and verify customer information using documents, online systems to confirm eligibility.
- Responded to customer inquiries and provide updates about case outcomes or required information.
- Keep track of tasks, workflows, and deadlines in the case management system.
- Complete daily reports, timesheets, and other forms required by the program.
- Available to assist in emergencies which may include staffing shelters or supporting other programs.
- Processed over 100+ applications monthly while ensuring accuracy and compliance with federal/state regulations.
- Collaborate with supervisors and outreach teams to streamline service delivery
Restaurant Crew Member
Naf Naf Grill
Fort Mill, SC
- Greeted and assisted customers with menu selections, ensuring a friendly and welcoming dining experience.
- Took food and beverage orders accurately and efficiently using POS system.
- Maintained cleanliness of dining area and workstations according to health and safety standards.
- Collaborated with kitchen and service staff to ensure timely and accurate order delivery.
- Handled cash and credit card transactions, balanced register at end of shift.
- Trained new staff in restaurant procedures and customer service standards.
Education
Bachelor of Science - Information System Management
Madras University
Chennai, IndiaSkills
- Eligibility determination
- Case and time management
- Public assistance programs
- Data entry and verification
- Customer service excellence
- Confidentiality and compliance
- Computer proficiency
- Microsoft Office Suite
Timeline
Medicaid Eligibility Specialist
Department of Social Services
01.2021 - 03.2024
Restaurant Crew Member
Naf Naf Grill
Bachelor of Science - Information System Management
Madras University