Nivia Collier
Lithonia,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
2014
2014
years of post-secondary education
Work History
Caregiver
Kadan Home Health
Lithonia
10.2025 - Current
- Assisted clients with daily living activities and personal care routines.
- Maintained a safe and clean environment for clients and staff.
- Communicated effectively with clients and family members regarding care needs.
- Collaborated with healthcare professionals to coordinate client care plans.
- Supported medication management by reminding clients of dosages and schedules.
- Provided companionship to enhance emotional well-being of clients.
- Adapted care techniques based on individual client preferences and needs.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
Customer Service Representative
HBO
Snellville, Georgia
03.2022 - 10.2022
- Assisted customers with inquiries and resolved issues efficiently.
- Provided accurate information about HBO's programming and services.
- Handled customer complaints with empathy and professionalism.
- Maintained up-to-date knowledge of HBO's offerings and promotions.
- Documented customer interactions using internal systems effectively.
- Escalated complex issues to management for further resolution.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Martin Luther King Jr High School
Lithonia, GASkills
- Client care
- Medication management
- Care plan coordination
- Personal hygiene support
- Customer service
- Conflict resolution
- Documentation accuracy
- Team collaboration
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Active listening
Timeline
Caregiver
Kadan Home Health
10.2025 - Current
Customer Service Representative
HBO
03.2022 - 10.2022
Martin Luther King Jr High School