Summary
Overview
Work History
Education
Skills
Timeline
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Nivia Mercer

Farmville,NC

Summary

Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Wal-Mart Supercenter
Greenville, NC
06.2017 - Current
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Secured and stored items until customer pickup.
  • Asked store associates for help locating missing products.
  • Greeted customers and answered product or service questions.
  • Conducted personalized shopping services for clients based on their preferences, sizes, and needs.

Education

Bachelor of Science - Health Administration

University of Phoenix
Tempe, AZ

Skills

  • Money Handling
  • Regulatory Compliance
  • Customer Service
  • Customer Assistance
  • Phone Etiquette
  • Returns and exchanges
  • Cash Handling
  • Flexible Schedule
  • Teamwork
  • Order Processing
  • Cash Register Operation
  • Teamwork and Collaboration
  • Customer Engagement

Timeline

Retail Sales Associate

Wal-Mart Supercenter
06.2017 - Current

Bachelor of Science - Health Administration

University of Phoenix

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Nivia Mercer