Nivia Serrano Atwood
Smyrna,TN
Summary
Versatile professional with a proven track record in education, sales, and leadership roles, now seeking senior positions in client success and implementation. Leveraging extensive experience in strategic planning, project management, and data-driven decision making to drive organizational success. Skilled in building partnerships, delivering impactful presentations, and implementing innovative strategies to improve performance and client satisfaction. Ready to apply a unique blend of educational expertise and business acumen to excel in client success senior leadership roles. Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of State Partnerships
ACT Education Corp.
10.2022 - Current
- Develop and execute strategic plans to align organizational goals with client objectives, resulting in increased partnership satisfaction and revenue growth
- Lead cross-functional team to implement large-scale project, improving efficiency and outcomes across the organization.
- Analyze complex data sets to identify trends and opportunities, informing data-driven decisions that enhance client services
- Deliver high-impact presentations to C-level executives and state officials, securing new partnerships and expanding existing contracts
- Leverage AI insights to optimize business strategy
Senior Account Executive
ACT, Inc.
01.2020 - 10.2022
- Managed and grew a portfolio of key accounts, consistently exceeding sales targets and earning Top Sales Performance Award in 2021 and 2022
- Developed and implemented strategic account plans, resulting in significant revenue growth and increased client retention
- Collaborated with cross-functional teams to tailor solutions to meet specific client needs, enhancing customer satisfaction
- Conducted in-depth market analysis to identify new business opportunities and expand market share
- Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
- Maintained comprehensive knowledge of market trends, industry news, and competitor offerings, ensuring informed decision-making and strategic planning.
- Led product demonstrations at trade shows and conferences, showcasing company offerings and attracting potential clients.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, resulting in high customer satisfaction.
- Increased account retention by building strong relationships with clients and addressing their needs promptly.
- Resolved escalated customer issues professionally, maintaining client trust while protecting company interests.
Account Executive
ACT, Inc.
02.2019 - 01.2020
- Successfully transitioned from education to sales, quickly adapting to new role requirements and exceeding performance expectations
- Built and maintained strong relationships with clients, understanding their needs and providing tailored solutions
- Contributed to the development of sales strategies and marketing materials, leveraging educational expertise to enhance product positioning
- Achieved or exceeded company-defined sales quotas:
2019: 100%
2020: 102%
2021: 109.2%
2022: 109.5% - Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Monitored industry trends and competition, adjusting sales strategies accordingly to maintain a competitive edge in the market.
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
Assistant Principal
Rutherford County Schools
07.2011 - 02.2019
- Led initiatives to improve organizational performance, creating a culture focused on excellence and implementing data-driven strategies
- Facilitated professional development programs, enhancing team capabilities and driving innovation
- Implemented successful programs such as EPSO Week and Certification Wall of Fame, demonstrating project management and execution skills
- Served on leadership teams, contributing to strategic planning and change management initiatives
- Monitored student behavior and enforced discipline policies.
- Built productive relationships with parents of students facing difficult situations at school or at home.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Supported a positive school culture by addressing student behavior concerns promptly and effectively.
- Enhanced teacher effectiveness through regular classroom observations and feedback sessions.
- Implemented effective communication channels between administrators, teachers, students, and parents to foster strong relationships within the school community.
- Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
- Led meetings to convey policy changes, gather information, and assess employee thoughts.
- Analyzed standardized test results to identify areas of improvement in instruction methods and curriculum content.
- Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
- Improved school performance by developing and implementing data-driven instructional strategies.
- Studied assessment information covering students, teachers and school operations to formulate improvement plans.
- Communicated with parents to encourage active parental participation in education.
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
- Organized and detail-oriented with a strong work ethic.
English Teacher and Department Chair
Blackman High School
01.2005 - 01.2011
- Taught 9th grade Honors & Honors Inclusion English, adapting teaching methods to meet varied student needs
- Led and mentored a team of English teachers as Department Chair (2010-2011), fostering a culture of excellence and continuous improvement
- Developed and implemented innovative curriculum strategies to enhance student performance outcomes
- Received multiple awards for outstanding teaching performance and departmental leadership
English Teacher
Wilson Central High School
11.2004 - 06.2005
- Taught 9th grade Honors & Inclusion English, adapting teaching methods to meet varied student needs
- Collaborated with colleagues to develop cross-curricular projects, enhancing student engagement and learning outcomes
- Participated in district-wide curriculum development initiatives, contributing to improved standardized test scores
High School Teacher
OPTIONS Alternative School
01.2003 - 11.2004
- Taught all subjects across grades 9-12, adapting curriculum to meet the needs of diverse learners in an alternative school setting
English Teacher and Department Chair
Pleasure Ridge Park High School
01.1997 - 01.2003
- Taught 9th grade Honors & Advanced English, recognized for outstanding teaching and curriculum development
- Led the English department as Chair (2000-2003), coordinating curriculum and professional development initiatives
- Received multiple awards for teaching excellence and leadership in education
- Implemented innovative programs to enhance student engagement and academic performance
Education
M.S. - Secondary Education, Educational Leadership Program
Indiana Southeast University
New Albany, IN08.2001
B.A. - English and Secondary Education
Bellarmine University
Louisville, KY05.1995
Skills
- Strategic Planning and Execution
- Data Analysis and Performance Metrics
- Leadership and Team Development
- Stakeholder Engagement and Relationship Building
Certification
- Massachusetts Institute of Technology Sloan School of Management, Certified in Artificial Intelligence: Implications for Business Strategy, 07/01/24
- ACT National Career Readiness Certificate, NCRC Platinum, 05/01/23
Leadershipandachievements
- Consistently exceeded sales targets, earning Top Sales Performance Award in 2021 and 2022 at ACT, Inc.
- Led Tennessee ACT State Organizations Council (2016 - 2018), coordinating efforts across multiple organizations to achieve common goals.
- Elected president of Delta Kappa Gamma chapter (2016 - 2018), demonstrating peer recognition of leadership abilities.
- Achieved Platinum level in ACT National Career Readiness Certificate, showcasing top-tier workplace skills.
- Received multiple awards for teaching excellence and educational leadership across various school districts.
Awards
· Top Sales Performance Award: 2021 and 2022
· Assistant Principal of the Year 2015: Tennessee Association of Secondary School Principals
· Who’s Who Among America’s Teachers, 11thedition
· National Honor Roll’s Outstanding American Teachers, 2006/2007 edition
· Who’s Who Among America’s Teachers, 9thedition
· Who’s Who Among America’s Teachers, 8thedition
· Faculty Dedication of 2001-02 Yearbook (P.R.P. High School)
· Who’s Who Among America’s Teachers, 6th edition
Timeline
Director of State Partnerships
ACT Education Corp.
10.2022 - Current
Senior Account Executive
ACT, Inc.
01.2020 - 10.2022
Account Executive
ACT, Inc.
02.2019 - 01.2020
Assistant Principal
Rutherford County Schools
07.2011 - 02.2019
English Teacher and Department Chair
Blackman High School
01.2005 - 01.2011
English Teacher
Wilson Central High School
11.2004 - 06.2005
High School Teacher
OPTIONS Alternative School
01.2003 - 11.2004
English Teacher and Department Chair
Pleasure Ridge Park High School
01.1997 - 01.2003
- Massachusetts Institute of Technology Sloan School of Management, Certified in Artificial Intelligence: Implications for Business Strategy, 07/01/24
- ACT National Career Readiness Certificate, NCRC Platinum, 05/01/23
M.S. - Secondary Education, Educational Leadership Program
Indiana Southeast University
B.A. - English and Secondary Education
Bellarmine University
Similar Profiles
Quennie Joy GenetiaQuennie Joy Genetia
Work Immersion (Internship) at ACT Machineries And Metalcraft Corp.,Work Immersion (Internship) at ACT Machineries And Metalcraft Corp.,
Mbalenhle MasangoMbalenhle Masango
Education Coach at Class Act Education ServicesEducation Coach at Class Act Education Services
Vicki PageVicki Page
Directorate Liaison Officer at Ministerial and Corporate Reporting, ACT EducationDirectorate Liaison Officer at Ministerial and Corporate Reporting, ACT Education