Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nivla McNeece

Summary

Accomplished professional with expertise in customer service, housekeeping and technical support at AT&T, Crothall, and Western Union. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Housekeeper

Crothall Healthcare Environmental Services
05.2016 - 11.2024
  • Cleaned and disinfected bathrooms, patient rooms, surgery sites and common areas of the hospital to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Trained new employees on departmental procedures
  • Organized storage rooms and set up cleaning carts.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.

Technical Support Representative

AT&T
02.2010 - 02.2016
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Payment Specialist

Western Union
01.2005 - 01.2010
  • Reduced errors in payment transactions by conducting thorough audits and identifying areas for improvement.
  • Process Payments
  • Maintain all files on past due accounts
  • Complies information and prepares a variety of reports for the supervisor
  • Data Entry for OSI
  • Scheduling bank pick-ups
  • Cross sale new products
  • Negotiated payment arrangements with customers to establish timely receipt of payments.

Education

GED -

Ser Metro
Detroit, MI
06-2000

Skills

  • Problem-solving
  • Multitasking
  • Organization and time management
  • 45wpm
  • Proficient in MS Word, Excel, and PowerPoint
  • Communication Skills
  • Customer service
  • Teamwork
  • Housekeeping
  • Staff training
  • Professional and courteous

Certification

  • CDL: 160 Driving Academy -April 2024

Timeline

Housekeeper

Crothall Healthcare Environmental Services
05.2016 - 11.2024

Technical Support Representative

AT&T
02.2010 - 02.2016

Payment Specialist

Western Union
01.2005 - 01.2010

GED -

Ser Metro

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Nivla McNeece