Nix Jackson
Certified Nursing Assistant
Renton
Summary
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
Consumer Direct Care Network
11.2025 - 01.2026
- Delivered compassionate care to patients, enhancing comfort and preserving dignity during daily activities.
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported patients with shaving, bathing, and teeth brushing to promote good oral and personal hygiene.
Hospice Health Aide
Eden Health (Home Health, Hospice, Home Care)
03.2025 - 10.2025
- Delivered compassionate care to patients, enhancing comfort and dignity during daily activities.
- Supported nursing staff in monitoring vital signs and accurately documenting patient progress to ensure quality care.
- Assisted with medication management, enhancing adherence to prescribed treatment plans.
- Monitored vital signs and reported changes in patient conditions to healthcare professionals.
- Educated patients and families on health maintenance and wellness strategies, promoting informed decision-making.
IT Shift Supervisor
ASM Research
01.2022 - 06.2025
- Facilitated Fairfax Operations through schedule management, queue management, incident resolution, and escalation management, including performance and personnel issues.
- Utilized data management tools (Microsoft Power BI) monthly to communicate metrics and performance of team members and the effectiveness of implemented company initiatives via SQL.
- Checked data integrity after querying, combined it with data from other sources in Excel, and presented findings in PowerPoint.
Cloud Support Engineer I
ASM Research
02.2020 - 06.2025
- Contributed to the 24/7 national support team that serviced an international Microsoft contractor base. Contributed as a founding member of the WS1. Ensures strict cybersecurity protocols are met across several dozen interfaces to include Azure Portal, Visual Studios, Jarvis, DSMS, PowerShell, etc.
- Served as primary contact for physical and cyber security issues in WS1. Trained local engineers on security best practices per Microsoft policy, achieving zero unhandled security incidents while servicing over 100 users since WS1's founding in summer 2020.
- Managed service request portal within USME environment, supporting 20-90 users daily and providing access to global Microsoft contractor population. Maintained record of zero missed requests over the past four months, servicing approximately 250 unique users.
Education
Bachelor's degree - Political Science and Government
University of Maryland Global Campus
College Park08-2022
Skills
- Patient Care
- General Nursing
- Electronic charting
Safety precautions
Collaborative Approach
Patient care
Timeline
Certified Nursing Assistant
Consumer Direct Care Network
11.2025 - 01.2026
Hospice Health Aide
Eden Health (Home Health, Hospice, Home Care)
03.2025 - 10.2025
IT Shift Supervisor
ASM Research
01.2022 - 06.2025
Cloud Support Engineer I
ASM Research
02.2020 - 06.2025
Bachelor's degree - Political Science and Government
University of Maryland Global Campus