Nixia Reyes
Dallas
Summary
Experienced Sales Assistant and Receptionist with a focus on customer satisfaction and relationship building. Skilled in product knowledge, sales transactions, and team collaboration to drive positive customer experiences and enhance store performance.
Overview
2
2
years of professional experience
Work History
Sales Assistant
Ark depot
Dallas
04.2025 - Current
- Handled customer inquiries and resolved issues promptly and professionally.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Assisted customers with returns, exchanges and refunds.
- Answered incoming telephone calls to provide store, products and services information.
- Informed customers about current promotions and discounts.
- Processed cash, check, and credit card payments at point of sale.
- Managed cash register transactions accurately and efficiently.
- Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
- Maintained knowledge of sales and promotions, return policies and security practices.
Receptionist
Ark Depot
Dallas
04.2025 - Current
- Answered phone calls and addressed inquiries with professionalism.
- Maintained front desk area, ensuring cleanliness and organization.
- Collaborated with team members to enhance customer service experience.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers , credit cards.
Receptionist
Procraft Cabinetry
Dallas
01.2024 - 12.2024
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Updated and recorded customer or client information to maintain accounts.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed payments and updated accounts to reflect balance changes.
Education
High School
Skills
- Customer service
- Sales transactions
- Relationship building
- Order fulfillment
- Product knowledge
- Cash handling
- Team collaboration
- Register opening and closing
- Verbal and written communication
Languages
English
Professional
Spanish
Professional
Timeline
Sales Assistant
Ark depot
04.2025 - Current
Receptionist
Ark Depot
04.2025 - Current
Receptionist
Procraft Cabinetry
01.2024 - 12.2024
High School