Nixon Alam

Preferred Fuel LLC

Del City, OK

11.2015 - Current

Analyzed sales figures to identify trends and opportunities for improvement.
Evaluated employee performance on a regular basis to ensure quality standards were met.
Managed inventory levels and ensured accurate ordering of merchandise.
Ensured compliance with all safety regulations and company policies.
Recruited, trained, coached and mentored staff members in customer service skills.
Resolved customer complaints promptly and professionally.
Created weekly schedules for staff members according to business needs.
Developed relationships with vendors to negotiate better prices on supplies.
Monitored stock levels regularly to avoid out-of-stock situations.
Maintained records of daily transactions using point-of-sale systems.
Reviewed financial statements including profit and loss reports.
Ensured that store was clean and organized at all times.
Identified areas of improvement in store operations processes.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Trained and mentored associates to teach daily tasks and procedures.
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.