Summary
Overview
Work History
Education
Skills
References
Timeline
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Nixon Graham

Mount Juliet,TN

Summary

Hardworking team player knowledgeable about dining operations and beverage services. Always willing to go above and beyond to serve guests quickly and exceed expectations. Service-focused food service worker dependable in working shifts and helping others. Skilled in setup, cleaning and breakdown of different spaces. Good with support tasks and direct customer work. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Housemen / Maintenance /Housemen/Breakfast Attendant

Mariott Hotel
Franklin, TN
06.2022 - Current
  • Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
  • Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
  • Stocked housekeeping carts with supplies before each shift.
  • Assisted Housekeepers in changing bed linens when needed.
  • Ensured that all public areas were presentable at all times.
  • Cleaned bathrooms including toilets, sinks and mirrors on a daily basis.
  • Responded promptly to guest inquiries and requests regarding housekeeping needs.
  • Replenished food items on the buffet line in a timely manner.
  • Stocked beverages, coffee pots and other supplies in the dining area as needed.
  • Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
  • Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
  • Prepared daily breakfast bar with abundant self-serve and cooked meal items.
  • Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.

Housemen/Front Desk Receptionist/Breakfast Attendant

LaQuinta Inn & Suits
Loudon, TN
11.2021 - 05.2022
  • Maintained a clean and safe environment for guests and staff by vacuuming, dusting, sweeping, mopping floors, washing windows and walls.
  • Organized closets and cabinets according to hotel regulations.
  • Employed deep-cleaning techniques for areas in need of additional sanitation.
  • Made arrangements for dining, laundering and dry cleaning.
  • Inspected furniture for damage or stains in between guest stays.
  • Greeted guests upon arrival, showed them to their rooms and provided information about the bed and breakfast.
  • Organized reservations, managed billing processes and maintained accurate guest records.
  • Ensured compliance with health and safety regulations in the kitchen and dining areas.
  • Answered phone calls from potential customers inquiring about room availability and rates.
  • Processed payments via cash, credit cards or other accepted methods upon checkout.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Greeted customers warmly and made them feel welcome.

Education

High School Diploma -

Kingston College
Kingston, Jamacia
05-2017

Skills

  • Food safety knowledge
  • Sanitation Practices
  • Guest satisfaction
  • Buffet maintenance
  • Breakfast set up
  • Stock replenishment
  • Cash Register Operation
  • Employee Training
  • Clear Communication
  • Computer Skills
  • Reliability
  • Team building
  • Problem-solving aptitude
  • Adaptability and Flexibility
  • POS System Operation
  • Analytical Thinking
  • Customer service excellence
  • Self Motivation
  • Conflict Resolution

References

References available upon request.

Timeline

Housemen / Maintenance /Housemen/Breakfast Attendant

Mariott Hotel
06.2022 - Current

Housemen/Front Desk Receptionist/Breakfast Attendant

LaQuinta Inn & Suits
11.2021 - 05.2022

High School Diploma -

Kingston College

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Nixon Graham