NIXON VANG
Saint Paul,MN
Summary
OBJECTIVE: To make a valuable contribution
Overview
17
17
years of professional experience
Work History
Senior Customer Success Manager -
Annex Cloud
Dallas, TX
01.2022 - Current
- Managed multiple enterprise level brands in multiple industries such as retail, pharmaceutical, food and beverage
- Provided a consultative approach while creating strategic roadmaps to increase overall revenue customer retention and loyalty
- Resolve integration issues early on and identified areas of growth and weaknesses
- Worked closely with key stakeholders and leveraged all necessary resources to increase loyalty member acquisition and retention
Customer Success Manager -
GotPhoto
09.2020 - 12.2021
- Led design of new white glove service to increase overall revenue
- Identified and resolved common issues involving client workflow within the SaaS software
- Contributed in increasing and maintaining NPS of 75%
- Worked collaboratively with team members to onboard and help clients navigate software
- Conducted training sessions and webinars to inform clients of new software features
Customer Success Manager -
Etail Solutions
08.2018 - 08.2020
- Developed strategic roadmaps to help enterprise level clients grow their business
- Utilized a unique consultative approach to build lasting relationships with clients
- Worked intimately with product development and the operations team to create clear statements of work
- Aligned Etails SAAS platform and Managed Services to clients financial growth
- Leveraged correct resources to address client needs and solve problems
- Served as the client's advocate to address any barriers, concerns, and matters of escalation
- Conducted valuable and highly anticipated monthly & quarterly reviews for clients
Digital Marketing Coordinator -
Bracketron
02.2018 - 08.2018
- Created a new revenue stream with an innovative B2C and B2B strategy
- Reorganized and updated digital strategy practices to increase online sales through website
- Coordinated engaging and effective social media campaigns to increase awareness and brand
- Produced valuable online content to increase brand awareness and introduce new products
- Continually improved SEO to enhance search and create a better online user experience
ECommerce Operations Manager -
Zip Scanners
05.2015 - 01.2018
- Implemented unique processes to scale company and enhance client satisfaction
- Created a new service that increased Average Order Value by over 20%
- Increased higher sales conversions utilizing proven digital marketing strategies
- Leveraged data to improve business and customer needs
- Comprehensively trained employees to perform at high levels through precise coaching
- Purchased bulk inventory and analyzed competitor pricing daily to stay competitive
- Continually identified and improved areas of inefficiency as it relates to products and sales
ECommerce Marketplace Manager -
Kings Bay Group
02.2014 - 04.2015
- Managed Walmart online marketplace operations and Amazon FBA
- Channel advisor and Magento platform Specialist
- Product research and sourcing specialist
- Established process with manufacturers/distributors to become more efficient and cost effective
- Monitored and ensured all products were listed correctly on all marketplaces
Owner
Shape Shifter LLC
01.2007 - 01.2015
- Developed exciting and unique training programs to keep clients motivated to reach their fitness goals
- Educated clients on the symbiotic relationship between exercise nutrition and the effective use of fitness machines and equipment
- Maintained existing client retention by ensuring 100% client satisfaction
- Developed unique marketing campaigns via social and email marketing to reach new prospective clients
Education
Associate of Arts Degree -
Minneapolis Community Technical College
2006
Skills
- Team Leadership
- Customer Relations
- Market Research
- Market Analysis
- Onboarding
- Sales Goals
- Process Improvement
- Customer Retention
- Customer Relationship Management (CRM)
- Salesforce
- Product Improvement
- Upselling Products and Services
- Consumer Trends
Timeline
Senior Customer Success Manager -
Annex Cloud
01.2022 - Current
Customer Success Manager -
GotPhoto
09.2020 - 12.2021
Customer Success Manager -
Etail Solutions
08.2018 - 08.2020
Digital Marketing Coordinator -
Bracketron
02.2018 - 08.2018
ECommerce Operations Manager -
Zip Scanners
05.2015 - 01.2018
ECommerce Marketplace Manager -
Kings Bay Group
02.2014 - 04.2015
Owner
Shape Shifter LLC
01.2007 - 01.2015
Associate of Arts Degree -
Minneapolis Community Technical College