Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NIXSA TEJADA
Open To Work
Verified
This profile is verified using an email address.

NIXSA TEJADA

Youngstown,OH

Work Preference

Job Search Status

Open to work
Desired start date: Flexible

Desired Job Title

Customer Service RepresentativeData Entry ClerkProduction WorkerFulfillment Associate

Work Type

Full TimePart Time

Location Preference

On-SiteRemote
Location: Youngstown, OH, US
Open to relocation: Yes

Summary

Motivated professional with over 10 years in customer support, consistently surpassing sales goals and enhancing client satisfaction. Demonstrates strong problem resolution skills and efficient multitasking, contributing to operational excellence. Experienced in training teams and streamlining processes to ensure timely service delivery.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Central Service Technician

Bon Secours Mercy Health
Youngstown, OH
08.2024 - 10.2025
  • Coordinated with nurses, doctors, surgeons, and other departments to promptly fulfill urgent supply requests, improving response times.
  • Managed tools, medical supplies and medical equipment to ensure timely restocking and prevent shortages across 8 floors of the hospital.
  • Maintained strict adherence to infection prevention protocols to protect patient safety.
  • Trained and mentored new team members on service technician workflows and procedures, enhancing team readiness.

Licensed Insurance Agent and Customer Service Rep

State Farm
Virginia Beach, USA
06.2022 - 04.2024
  • Achieved and surpassed sales goals while effectively upselling policies to ensure comprehensive customer protection.
  • Educated clients on coverage options, simplifying complex information for clear decision-making.
  • Provided high-volume client support via phone and digital channels, resolving inquiries to enhance customer satisfaction.
  • Performed tasks in office and remote settings

Licensed Insurance Agent and Customer Service Rep

GEICO
Virginia Beach, USA
01.2016 - 06.2022
  • Assisted policyholders with inquiries, coverage changes, and claims, ensuring clear communication and a positive customer experience.
  • Educated customers on property and specialty insurance products, aligning coverage with individual needs to enhance satisfaction.
  • Met or exceeded performance metrics including call handling time, customer satisfaction scores, and policy retention rates.
  • Managed escalated calls with professionalism, resolving conflicts while ensuring compliance with state and company regulations.
  • Documented customer interactions and tracked resolution steps through CRM and policy management systems, improving service accuracy.
  • Worked in office and remotely to support team operations.

Education

High School Diploma -

Hostos Lincoln Academy of Science
The Bronx, NY
05-2010

Skills

  • Equipment maintenance
  • Regulatory compliance
  • Quality control
  • Patient interaction
  • Supply chain management
  • Process optimization
  • Task management
  • Workload management
  • Data entry
  • Record keeping
  • Problem resolution
  • Dispute resolution
  • Multitasking
  • Team collaboration
  • Organizational skills
  • Interpersonal communication
  • Staff training

Certification

  • P&C Licensed
  • Life & Health Licensed
  • Personal lines Licensed

Timeline

Central Service Technician

Bon Secours Mercy Health
08.2024 - 10.2025

Licensed Insurance Agent and Customer Service Rep

State Farm
06.2022 - 04.2024

Licensed Insurance Agent and Customer Service Rep

GEICO
01.2016 - 06.2022

High School Diploma -

Hostos Lincoln Academy of Science

Similar Profiles

CREATE PROFILE
NIXSA TEJADA