Nixza Torres
Winter Park,FL
Summary
Dynamic Customer Service Representative with a proven track record at The Alfond Inn, adept at resolving conflicts with empathy and critical thinking. Skilled in data entry and active listening, I consistently enhanced customer loyalty through effective complaint resolution, ensuring both customer satisfaction and company success.
"Highly organized and customer-focused PBX operator with years of experience in managing and operating telecommunication systems, proficient in handling phone calls, transferring calls, and providing exceptional customer service in a fast-paced environment."
Years of experience in providing customer service and technical support for large corporate customers. Skilled in problem-solving, multitasking, and communication."
Overview
15
15
years of professional experience
Work History
Customer Service Representative
The Alfond Inn
01.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Aldi
04.2020 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Supervisor
Sam'sClub
01.2010 - 04.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Central Falls High School
Central Falls, RISkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- PBX
- Strong communication
- Technical Skills
- Multitasking and Prioritization
- Professionalism
- Opera Cloud
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Aldi
04.2020 - 02.2022
Customer Service Representative
The Alfond Inn
01.2017 - Current
Supervisor
Sam'sClub
01.2010 - 04.2018
High School Diploma -
Central Falls High School
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