Niya Bennett
Summary
Dynamic Medical Billing Specialist with proven expertise at Masonboro Family Medicine in resolving denied claims and enhancing patient billing clarity. Proficient in HIPAA compliance and payment posting, I excel in teamwork and attention to detail, ensuring timely claims submission and fostering positive patient experiences. Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills all recognized at Well Care Home Health. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Masonboro Family Medicine
06.2019 - Current
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Collected payments and applied to patient accounts.
- Provided exceptional customer service to both patients and insurance representatives, resolving inquiries quickly and professionally.
Lead Baylor Team Assistant
Well Care Home Health
03.2010 - Current
- Boosted team morale through the planning and execution of engaging team-building events.
- Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
- Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
- Supported project completion by coordinating tasks, resources, and deadlines among team members.
- Streamlined team communication by implementing efficient scheduling and task management systems.
- Optimized office workflows by identifying inefficiencies and proposing viable solutions for improvement.
- Provided exceptional administrative support to senior leaders, enabling them to focus on strategic decisions.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Certified Medical Assistant -
U.S Career Institute
08-2025
Medical Office Assistant Diploma -
Miller Motte College
Wilmington, NC01-2007
Skills
- HIPAA compliance
- Payment posting
- Insurance verification
- Patient billing
- CPT knowledge
- Allscripts & Citrix software applications proficiency
- Data entry
- Medical terminology
- Teamwork and collaboration
- Attention to detail
- Scheduling
- Front office management
Certification
- BLS
Timeline
Medical Billing Specialist
Masonboro Family Medicine
06.2019 - Current
Lead Baylor Team Assistant
Well Care Home Health
03.2010 - Current
Certified Medical Assistant -
U.S Career Institute
Medical Office Assistant Diploma -
Miller Motte College
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