Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Niya Blackwell

BALTIMORE,Maryland

Summary

Dedicated truck driving professional with extensive experience in managing transportation operations and ensuring timely deliveries. Recognized for a strong commitment to team collaboration and consistently achieving results through efficient route planning and proactive vehicle maintenance. Proven reliability and adaptability, along with expertise in logistics coordination and safety compliance, contribute to seamless operations and enhanced service quality. Passionate about optimizing processes to drive efficiency and exceed performance expectations in the transportation industry.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Owner/Operator Truck Driver

Under The Radar Construction & Transport LLC.
06.2022 - Current
  • Managed day-to-day business operations.
  • Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Delivered exceptional customer service by addressing concerns promptly, resolving issues professionally, and fostering positive rapport with clients.
  • Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
  • Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
  • Completed preventive maintenance and mechanical repairs on vehicles.
  • Streamlined delivery process by planning optimal routes, considering fuel costs and traffic conditions.
  • Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
  • Promoted a safe work environment by adhering to company policies and federal regulations governing commercial vehicle operations.
  • Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.

Oral Radiology/Chairside DA Instructor

Catonsville Community COllege of Baltimore County
05.2014 - Current
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Initiated new learning methods, eliminating instructional gaps and improving comprehension.
  • Promoted classroom safety, collaboration, and best practices.
  • Tested and evaluated students on materials presented in workshops and classes.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
  • Evaluated student assessments to identify areas of growth and improvement, adjusting instructional strategies accordingly.
  • Reviewed class and student records to identify improvement opportunities.

Patient Care Coordinator/COA,DRT,QDA

Benkovich Orthodontics
06.2011 - Current
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Completed patient paperwork and scanned into Orthotrac
  • Alerted other staff when patients arrived and prepared records for dentist review.
  • Accurately recorded treatment information in patient records.
  • Educated patients about proper oral hygiene and plaque control procedures.
  • Worked closely with patients before, during and after dental procedures.
  • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
  • Confirmed patient insurance benefits and checked claim statuses.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Maintained proper universal precautions and infection control procedures at all times.
  • Took impressions for retainers and appliances as well as fabricated
  • Developed and implemented individualized dental care plans for patients.
  • Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
  • Counseled patients about proper nutrition and self-care programs.
  • Regularly solicited patient feedback to improve customer comfort and satisfaction.
  • Assisted with or instituted emergency procedures for sudden adverse developments during treatments.
  • Displayed expert use of Orthotrac computer scheduling program to manage patient appointments.

Lead Patient Care Coordinator

University of Maryland School of Dentistry
11.2014 - 03.2022
  • Decreased patient wait times through effective resource allocation and appointment management.
  • Enhanced patient care by implementing efficient scheduling and coordination processes.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
  • Reduced administrative errors by implementing standardized documentation procedures for patient records.
  • Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
  • . Supported clinical staff in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
  • Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
  • Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
  • Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
  • Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
  • Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
  • Delivered excellent patient experiences and direct care.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.


Dental assistant

Revive Dental
03.2009 - 06.2011
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • Completed patient paperwork and scanned into Dentrix system.
  • Alerted other staff when patients arrived and prepared records for dentist review.
  • Accurately recorded treatment information in patient records.
  • Worked closely with patients before, during and after dental procedures.
  • Competently prepared dental materials including cements, amalgams and composites.
  • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Maintained proper universal precautions and infection control procedures at all times.
  • Took impressions for retainers and appliances.
  • Developed and implemented individualized dental care plans for patients.
  • Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
  • Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
  • Displayed expert use of Dentrix computer scheduling program to manage patient appointments.

Dental assistant

Mendelson afamily Dentistry
02.2008 - 03.2009
  • Set up examination room and dental trays in preparation for examinations and procedures.
  • Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
  • Correctly mixed compounds for cleaning or filling teeth.
  • Completed patient paperwork and scanned into Dentrix system.
  • Alerted other staff when patients arrived and prepared records for dentist review.
  • Accurately recorded treatment information in patient records.
  • Assisted dentist in management of medical or dental emergencies when necessary.
  • Educated patients about proper oral hygiene and plaque control procedures.
  • Worked closely with patients before, during and after dental procedures.
  • Competently prepared dental materials including cements, amalgams and composites.
  • Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
  • Maintained proper universal precautions and infection control procedures at all times.

Education

High School Diploma - Nursing, Early childhood Development

North County High School
Anne Arundel County, MD
01.2008

ABC Trucking School
Laurel, MD
02-2020

Orthodontic assistant - Dental Orthodontics, course of study 1 and 2

Trapezio Academy
01.2012

Expanded Functions Dental assistant - Dental radiography tech: Dental

Allstate Careers
Baltimore, MD
01.2008

Skills

  • DOT compliance
  • Professionalism and work ethic
  • Safety compliance
  • Self-motivation and discipline
  • Paperwork coordination
  • Logbook management
  • Critical thinking capacity
  • Preventive Maintenance
  • Safety management
  • Recordkeeping and documentation
  • Attention to detail
  • Strong work ethic

Accomplishments

  • Strategically implemented state-of-art dental procedures and equipment services to increase sales and improve patient satisfaction
  • I with my wonderful team have help our doctor to achieve winner of "Best Orthodontist" award for 2 yrs in a row.
  • I routinely attend practice management meetings with an Elite group of Dentist, Orthodontist, Hygienist, and other Much needed dental professionals
  • I have taken several Invisalign continue education seminars
  • I am currently the only team member in our practice that qualifies to work and manage both clinical as well as clerical duties

Certification

  • COA
  • CRT
  • CPR CERTIFIED
  • QDA

Timeline

Owner/Operator Truck Driver

Under The Radar Construction & Transport LLC.
06.2022 - Current

Lead Patient Care Coordinator

University of Maryland School of Dentistry
11.2014 - 03.2022

Oral Radiology/Chairside DA Instructor

Catonsville Community COllege of Baltimore County
05.2014 - Current

Patient Care Coordinator/COA,DRT,QDA

Benkovich Orthodontics
06.2011 - Current

Dental assistant

Revive Dental
03.2009 - 06.2011

Dental assistant

Mendelson afamily Dentistry
02.2008 - 03.2009

Orthodontic assistant - Dental Orthodontics, course of study 1 and 2

Trapezio Academy

Expanded Functions Dental assistant - Dental radiography tech: Dental

Allstate Careers

High School Diploma - Nursing, Early childhood Development

North County High School

ABC Trucking School

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