Niya Blackwell
BALTIMORE,Maryland
Summary
Dynamic professional with extensive experience as an Owner/Operator Truck Driver at Under The Radar Construction & Transport LLC. Proven track record in DOT compliance and financial management, enhancing customer relationships through effective communication and conflict resolution. Committed to safety and efficiency, consistently optimizing routes and ensuring vehicle reliability.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Owner/Operator Truck Driver
Under The Radar Construction & Transport LLC.
06.2022 - Current
- Streamlined delivery process by planning optimal routes, reducing fuel costs and improving on-time deliveries.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Promoted safe work environment by adhering to company policies and federal regulations, ensuring compliance and safety during operations.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Delivered exceptional customer service by promptly addressing concerns, professionally resolving issues, and building positive client relationships.
- Oversaw daily business functions, enhancing operational efficiency and ensuring smooth workflow.
- Managed financial aspects of business operations, maintaining accurate budgeting and expense tracking for timely invoice processing and tax filing.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
Oral Radiology/Chairside DA Instructor
Catonsville Community College of Baltimore County
05.2014 - Current
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Boosted student performance by providing individualized support and targeted feedback.
- Monitored student progress, provided targeted support to struggling students, and identified root causes of challenges to customize assistance.
- Developed innovative learning methods to address instructional gaps and improve student comprehension.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Implemented safety protocols in classroom to ensure student wellbeing., collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Analyzed student assessments to identify growth areas and adjusted instructional strategies based on insights.
- Analyzed class and student records to assess academic performance and learning trends. to identify improvement opportunities.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
Patient Care Coordinator/COA,DRT,QDA
Benkovich Orthodontics
06.2011 - Current
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Completed patient paperwork and scanned into Orthotic
- Alerted other staff when patients arrived and prepared records for dentist review.
- Accurately recorded treatment information in patient records.
- Educated patients on oral hygiene and plaque control to enhance their self-care practices.
- Worked closely with patients before, during and after dental procedures.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Confirmed patient insurance benefits and checked claim statuses.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Maintained proper universal precautions and infection control procedures at all times.
- Captured dental impressions for retainers and appliances.
- Developed and implemented individualized dental care plans for patients.
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
- Counseled patients about proper nutrition and self-care programs.
- Solicited patient feedback to identify areas for improving comfort and satisfaction during visits.
- Assisted with emergency procedures to ensure patient safety during unexpected treatment complications.
- Displayed expert use of Orthotic computer scheduling program to manage patient appointments.
Lead Patient Care Coordinator
University of Maryland School of Dentistry
11.2014 - 03.2022
- Decreased patient wait times through effective resource allocation and appointment management.
- Enhanced patient care by implementing efficient scheduling and coordination processes.
- Collaborated with multidisciplinary teams to develop comprehensive care plans for patients with complex needs.
- Reduced administrative errors by implementing standardized documentation procedures for patient records.
- Maintained a high level of customer service while managing difficult situations or disputes involving patients or family members.
- . Assisted clinical staff by coordinating appointments and referrals to enhance patient care. in providing exceptional care through seamless coordination of appointments, referrals, tests, and follow-up visits.
- Promoted a positive work environment through open lines of communication, regular feedback sessions, and team-building activities.
- Facilitated smooth transitions between departments, ensuring continuity of care for patients throughout their treatment journey.
- Ensured compliance with HIPAA regulations by training staff on privacy policies and overseeing proper handling of sensitive patient data.
- Boosted patient satisfaction by addressing concerns promptly and resolving issues in a timely manner.
- Trained new Patient Care Coordinators to ensure consistent quality of service across the team.
- Provided direct patient care in a fast-paced clinical environment.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Dental assistant
Revive Dental
03.2009 - 06.2011
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Completed patient paperwork and scanned into Dentrix system.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Accurately recorded treatment information in patient records.
- Worked closely with patients before, during and after dental procedures.
- Competently prepared dental materials including cements, amalgams and composites.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Successfully completed OSHA, ADA and HIPAA compliance trainings.
- Maintained proper universal precautions and infection control procedures at all times.
- Obtained dental impressions for retainers and appliances following established protocols. for retainers and appliances.
- Developed and implemented individualized dental care plans for patients.
- Instructed patients on dental hygiene practices such as proper tooth-brushing and flossing techniques.
- Competently exposed, developed and mounted dental x-rays (both intraoral and extraoral).
- Displayed expert use of Dentrix computer scheduling program to manage patient appointments.
Dental assistant
Mendelian afamily Dentistry
02.2008 - 03.2009
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Correctly mixed compounds for cleaning or filling teeth.
- Completed patient paperwork and scanned into Dentrix system.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Accurately recorded treatment information in patient records.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Educated patients about proper oral hygiene and plaque control procedures.
- Worked closely with patients before, during and after dental procedures.
- Competently prepared dental materials including cements, amalgams and composites.
- Diligently cleaned instruments and work areas in accordance with sterilization and disinfectant protocol.
- Maintained proper universal precautions and infection control procedures at all times.
Education
ABC Trucking School
Laurel, MD02-2020
Orthodontic assistant - Dental Orthodontics, course of study 1 and 2
Trapezio Academy
01.2012
Expanded Functions Dental assistant - Dental radiography tech: Dental
Allstate Careers
Baltimore, MD01.2008
High School Diploma - Nursing, Early childhood Development
North County High School
Anne Arundel County, MD06-1998
Skills
- DOT compliance
- Customer relationship management
- Vehicle inspection
- Financial management
- Preventive maintenance
- Route planning
- Conflict resolution
- Performance evaluation
- Attention to detail
- Effective communication
- Accident prevention strategies
- Time management
Accomplishments
- Strategically implemented state-of-art dental procedures and equipment services to increase sales and improve patient satisfaction
- I with my wonderful team have help our doctor to achieve winner of "Best Orthodontist" award for 2 yrs in a row.
- I routinely attend practice management meetings with an Elite group of Dentist, Orthodontist, Hygienist, and other Much needed dental professionals
- I have taken several Invisalign continue education seminars
- I am currently the only team member in our practice that qualifies to work and manage both clinical as well as clerical duties
Certification
- COA
- CRT
- CPR CERTIFIED
- QDA
References
Lieutenant Teisha Jackson 443-306-5419
Professor Beverly Davidson 443-220-8382
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Timeline
Owner/Operator Truck Driver
Under The Radar Construction & Transport LLC.
06.2022 - Current
Lead Patient Care Coordinator
University of Maryland School of Dentistry
11.2014 - 03.2022
Oral Radiology/Chairside DA Instructor
Catonsville Community College of Baltimore County
05.2014 - Current
Patient Care Coordinator/COA,DRT,QDA
Benkovich Orthodontics
06.2011 - Current
Dental assistant
Revive Dental
03.2009 - 06.2011
Dental assistant
Mendelian afamily Dentistry
02.2008 - 03.2009
ABC Trucking School
Orthodontic assistant - Dental Orthodontics, course of study 1 and 2
Trapezio Academy
Expanded Functions Dental assistant - Dental radiography tech: Dental
Allstate Careers
High School Diploma - Nursing, Early childhood Development
North County High School