Summary
Overview
Work History
Education
Skills
Timeline
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Niya Boatwright

Goldsboro,NC

Summary

Dynamic and results-oriented professional with proven expertise in customer service and cash handling, honed at Walmart and McAllister's Deli. Excelled in building strong relationships and enhancing customer satisfaction through exceptional service and effective problem-solving. Demonstrated leadership by training teams and streamlining operations, significantly improving efficiency and client trust.

Overview

4
4
years of professional experience

Work History

Sales Associate

Walmart
09.2022 - 05.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
  • Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
  • Provided exceptional customer service by promptly addressing inquiries, concerns, and feedback from clients.
  • Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
  • Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Participated in team meetings and staff training sessions.
  • Entrusted to handle confidential and sensitive situations in professional matter.

Shift Leader

McAllister's Deli
03.2020 - 09.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.

Education

High School Diploma -

Eastern Wayne High School
Goldsboro, NC
06.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Listening Skills
  • Multi-tasking strength
  • Excellent people skills
  • Problem-Solving
  • Reliable and punctual
  • Goal-Oriented
  • Exceptional customer service
  • Relationship Building
  • Outgoing Personality
  • Cash Handling
  • Money Handling
  • Flexible Schedule
  • Verbal/written communication
  • Cash Register Operation

Timeline

Sales Associate

Walmart
09.2022 - 05.2024

Shift Leader

McAllister's Deli
03.2020 - 09.2022

High School Diploma -

Eastern Wayne High School

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Niya Boatwright