NIYA BROWN
Lawrenceville,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Client Representative
Hollis Cobb Associates
04.2021 - Current
- Scheduled patients for tests and consultations
- Communicated information to patients regarding requirements for appointments and test preparation
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments
- Processed forms required for insurance approvals and scheduled procedures
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Used Epic to schedule appointments.
Mail Clerk/Scanner
Randstad
10.2019 - 03.2021
- Sorting mail
- Remove staples
- Scan sorting mail into computer
- Working for top Insurance company
- Processed and organized incoming mail for distribution to appropriate departments
Administrative Assistant
Gwinnett Technical College
05.2017 - 08.2017
- Answer telephone, transfer calls, and take accurate messages; help visitors by directing them, answering their questions politely and hand out requested literature, etc
- Take care of sorting, posting, and delivering outgoing and incoming mail and packages to and from post office and central receiving twice day
- Make deliveries around campus, dropping off material to other departments and picking up materials from other departments.
- Executed record filing system to improve document organization and management
Customer Service Representative/Data Entry
UAB Hospital/Environmental Services
05.2016 - 07.2017
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements Establishes policies by entering client information, confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Managed documents by organizing forms, filing records, preparing correspondence, and creating reports
Education
Bachelor of Science - Information Security
Kennesaw State University
Kennesaw, GA05.2027
Associate Degree - Business Technology
Gwinnett Technical College
Lawrenceville, GA2019
Diploma - Business Administrative Technology
Gwinnett Technical College
Lawrenceville, GA2018
High School Diploma -
Peachtree Ridge High School
Suwanee, GA2015
Skills
- Certified Microsoft Office Specialist
- Dependable
- Administrative Support
- Strong communication skills
- Data Entry
- Reporting
- Customer Support
- Oral Communication
- Skilled Multi-tasker
- Excel Spreadsheets
- Demographics Information
- Chart Pulling
- Medicare
- Reminder Calls
- Appointment Scheduling
- HIPAA Compliance
- Outbound Calling
- Clinical Data Entry
- Medicaid
Certification
- Certificate/Administrative Support Assistant: Business Administrative Technology, 2018
- Certificate/Microsoft Office Application Professional: Business Administrative Technology: 2018 Gwinnett Technical College - Lawrenceville, GA
- Google IT Support Professional Certificate -2020
- Certified Patient Account Representative(CPAR)Certificate-2022
Timeline
Patient Client Representative
Hollis Cobb Associates
04.2021 - Current
Mail Clerk/Scanner
Randstad
10.2019 - 03.2021
Administrative Assistant
Gwinnett Technical College
05.2017 - 08.2017
Customer Service Representative/Data Entry
UAB Hospital/Environmental Services
05.2016 - 07.2017
Bachelor of Science - Information Security
Kennesaw State University
Associate Degree - Business Technology
Gwinnett Technical College
Diploma - Business Administrative Technology
Gwinnett Technical College
High School Diploma -
Peachtree Ridge High School
- Certificate/Administrative Support Assistant: Business Administrative Technology, 2018
- Certificate/Microsoft Office Application Professional: Business Administrative Technology: 2018 Gwinnett Technical College - Lawrenceville, GA
- Google IT Support Professional Certificate -2020
- Certified Patient Account Representative(CPAR)Certificate-2022
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